Transforming smiles, one patient at a time.
At Dilawri Chrysler Jeep Dodge Ram, we're committed to providing an exceptional car-buying experience for our customers in Ottawa and beyond. As a premier dealership for Chrysler, Jeep, Dodge, and Ram vehicles, we offer a vast selection of new and pre-owned vehicles to suit every lifestyle and budget.
Our Mission
Our mission is to provide a stress-free, pleasant experience for our customers, ensuring they find the perfect vehicle that meets their needs. Our professional sales team works closely with each customer to understand their requirements and provide personalized solutions. We believe in building long-term relationships with our customers, and we strive to exceed their expectations at every stage of the car-buying process.
Our Services
We offer a comprehensive range of services to cater to all your automotive needs. Our state-of-the-art service center is equipped with advanced technology and staffed by experienced technicians who can handle everything from routine maintenance to complex repairs. We also have an extensive parts department, providing genuine Chrysler, Jeep, Dodge, and Ram parts and accessories to keep your vehicle running smoothly.
Why Choose Dilawri Chrysler Jeep Dodge Ram?
At Dilawri Chrysler Jeep Dodge Ram, we're proud of our reputation for providing exceptional customer service, competitive pricing, and a hassle-free car-buying experience. Our customers appreciate our transparent business practices, and we're committed to ensuring that every interaction with our dealership exceeds their expectations. With a vast inventory of new and pre-owned vehicles, flexible financing options, and a team of experts to guide you every step of the way, we're the perfect choice for car buyers in Ottawa and surrounding areas.
Our Commitment to Excellence
We're dedicated to building a strong community of satisfied customers who trust us to meet their automotive needs. We're passionate about providing an exceptional car-buying experience, and we're committed to continually improving our services to ensure that every customer leaves our dealership feeling valued and satisfied.
Sales Experience and Customer Service
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The overall experience at the dealership was positive, with several customers expressing satisfaction with the sales team, managers, and finance staff. Edgar, a sales representative, received praise for his efforts to ensure a smooth experience despite COVID-19 hiccups. Kal, another sales representative, was commended for his knowledge and assistance during the test drive and purchase process.
Edgar and Kal demonstrated a commitment to customer satisfaction, with Edgar even texting the customer when he was off sick to ensure everything was going smoothly. Similarly, Jeff and Rod provided a great experience for their customer, making them feel like family and working hard to find their desired vehicle.
Ahmad was also praised for his knowledge and pleasant demeanor during the test drive. However, not all interactions were positive.
Transparency and Service Issues
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Moe Elghousin had a negative experience due to a lack of transparency and poor service. There were discrepancies in the trade-in price of his vehicle, and the finance manager failed to explain the process and review the agreement thoroughly. Moe was also not contacted about a paint marker for a chip on his new vehicle as promised. He felt the car was overpriced, and his feedback was not adequately addressed.
Karen B. had an unpleasant experience with the business manager, Paul, who did not wear a mask during the pandemic and did not address her concerns about the price of the vehicle.
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