Exceptional dentistry, extraordinary services.
Our Story
At Casino Taxi, we've been around the block and back - literally. Our roots run deep in Halifax, Nova Scotia, and our history is rich with character. Founded in 1928 as a six-vehicle for-hire transportation company, we've grown into a proud third-generation family business with the largest taxi fleet in all of Atlantic Canada. Today, our dedicated team of dispatch staff, along with our independently contracted taxi drivers, complete more than 1.8 million taxi trips every year.
Over the years, we've built a reputation for delivering quality service, earning us the title of Halifax's Best Taxi Service. We've also been honoured by the Lieutenant Governor and Tourism Nova Scotia with the Pineapple Award for customer service excellence. Our commitment to excellence is unwavering, and we're proud to be a part of the fabric of Halifax's transportation scene.
Our Services
At Casino Taxi, we're more than just a taxi service - we're dedicated to providing a comprehensive transportation solution for the people of Halifax. With approximately 350 self-employed, independently contracted taxi drivers servicing the Halifax area, we're always ready to get you where you need to go. Whether you need a ride to the airport, a night out on the town, or just a quick trip across the city, we've got you covered.
Our services include:
- Online booking and real-time taxi tracking through our free app
- Convenient payment options, including credit card and taxi chits
- Corporate accounts and special event services for larger groups
- Gift certificates for friends, family, or employees
- A dedicated team of dispatchers and customer service representatives available to assist you 24/7
Our Team
At Casino Taxi, our team is our greatest asset. Our management team works closely with dispatchers and drivers to ensure everyone has what they need to happily fulfill their duties. With a team that's been together for a long time, we're like one big happy family - and we're always looking for ways to celebrate our staff's hard work and dedication.
Meet our management team:
- Brian Herman, President & Operations Manager, who has been instrumental in advancing our business and industry since joining the team in 2001
- Angie Herman, CPA, CMA, MBA, Director of Finance & Administration, who brings her expertise in accounting and finance to our operations
- Paula George, CPA, CA, Vice President & Controller, who has been ensuring the smooth operation of our business for over 15 years
Why Choose Casino Taxi?
So why choose Casino Taxi for your transportation needs? It's simple: we're the leading taxi dispatch provider in Halifax, with a reputation for excellence and a commitment to getting you where you need to go safely and efficiently. Our experienced drivers, convenient online booking and payment options, and dedicated customer service team make us the top choice for residents and visitors alike.
User Experience
Casino Taxi's user experience has been a subject of mixed reviews. Some customers, like Ezgi Sarioglu, have reported positive experiences with the service, praising the fast service, friendly drivers, and the ability to track the cab's location. However, others have had less favorable experiences. Hannah Webber mentioned that the service is extremely overpriced and that the company adds extra money to the fare without informing the customer. She also noted that the fare can vary greatly for the same route, which doesn't make sense.
Glenn Archer had a negative experience due to discrimination against his emotional support dog. He was told that the cab would accommodate his Greyhound, but three times, the driver refused to take him because of the dog's size. This left him feeling unappreciated and wondering if the company discriminates in other areas as well.
Sharon Hallam, a loyal customer, was disappointed when a cab failed to show up for a pre-ordered ride. She contacted the company, and they informed her that it was due to traffic, but she felt that they should have called her to inform her of the delay. She ended up driving herself to her destination to avoid being late.
Driver Behavior
Some customers have reported encountering rude or discriminatory behavior from Casino Taxi drivers. Nova Kes had a driver who was extremely rude, yelling at her and giving her lessons on how long he'd been driving. Jj P. had a terrible experience when her drink was spiked, and she was left in a vulnerable state. The cab driver was nasty and took her phone because he thought she was refusing to pay the fare, even though she was unable to understand him due to her disability.
Aidin P. had a pre-ordered ride that was canceled by the driver without any explanation, leaving him to find another way to get to his destination on time. When he called the company to complain, they denied that he had ever ordered a ride.
Reliability and Customer Service
Reliability seems to be a major issue for Casino Taxi. Nadine Goris had two bad experiences in one week, with one driver failing to pick her up at the agreed location and another canceling her ride without explanation. She felt that the company was not reliable and that they only started looking for a cab when she called to inquire about her ride.
Overall, the reviews suggest that while some customers have had positive experiences with Casino Taxi, many others have encountered issues with overpricing, discrimination, rude drivers, and unreliable service. This inconsistency in customer experience could be an area for improvement for the company.
Be the first to review Casino Taxi.
Write a Review
