Business Details
22 Years
experience
Emergency
services
Your Trusted IT Partner for Managed Services & Support
Since 2004, My IT Guy has established itself as one of the top three IT service providers in Kitchener-Waterloo and surrounding areas. Our vision focuses on making IT simple for small and medium-sized businesses through persistent evolution in knowledge, services, and technologies. We prioritize customer needs first, maintaining respect and trust with every client while operating as a unified team to deliver optimal outcomes. With over two decades of combined experience across diverse industries, our team provides strategic IT direction, proactive maintenance, and 24/7 technical support.We specialize in managed services packages tailored to different business requirements, including cybersecurity, cloud backup solutions, and virtual CIO consulting. Our commitment to open communication, timely service delivery, and approachable customer support has earned us recognition as the friendliest IT professionals in the region. We honor our clients' IT investments by serving as reliable behind-the-scenes partners, enabling businesses to focus on their core operations while we handle their technology infrastructure.
Services
Managed IT Services
IT Support
Cloud Backup
Cybersecurity
vCIO Consulting
Remote Help Desk
Data Protection
Hardware Sales
Onboarding Automation
Power Automate
Details
- Year established: 2004
Highlights and features
- We provide 24/7 IT support with rapid response times for critical issues
- Our team has over 20 years of combined experience in SMB IT solutions
- We offer personalized service with dedicated account contacts
- We implement Canadian-based cloud backup systems for data security
- Our proactive maintenance approach prevents IT issues before they occur
What people say
Always available
Quick response
Knowledgeable team
Reliable service
Proactive maintenance
Services
Managed IT Services
Our managed IT services provide continuous monitoring and maintenance of your technology infrastructure. This comprehensive solution includes cybersecurity protection, software updates, and system optimization to ensure business continuity. Our three-tiered packages offer different levels of support to match your organization's specific requirements.
Cloud Backup
We offer secure cloud backup solutions with Canadian-based servers to protect your critical business data. Our automated backup systems ensure information remains accessible even during emergencies. Multiple storage options accommodate businesses of all sizes, with encryption for enhanced security.
vCIO Consulting
Our virtual Chief Information Officer service provides strategic IT planning aligned with business goals. This includes policy development, compliance management, and technology roadmap creation. Experienced consultants deliver expert guidance without the cost of a full-time executive.
Remote Help Desk
24/7 remote IT support resolves issues quickly through secure remote access. Our technicians handle troubleshooting, software configuration, and user assistance. When necessary, we coordinate on-site visits for hardware repairs or complex implementations.
Cybersecurity
Comprehensive security solutions protect against threats through firewalls, endpoint protection, and staff training. We implement multi-layered defenses to safeguard data and systems while ensuring business compliance with industry standards.
People
Adam Smith
Chief Executive Officer
Founded My IT Guy in 2004 with 20+ years of IT strategy experience. Served on the Greater Kitchener-Waterloo Chamber of Commerce board for six years, including as Chair from 2020-2022. Recognized for business leadership and community involvement.
Michelle DesRosiers
Chief Operating Officer
IT professional with over 20 years of experience in technology operations and team leadership. Specializes in making complex technology concepts accessible to non-technical users. Passionate about promoting inclusivity in IT through education and empowerment.
David Secord
IT Solutions Expert
29-year IT veteran with extensive experience in business technology solutions. Former owner of Duras Computing, bringing deep expertise in personalized IT service delivery. Committed to providing knowledgeable support that aligns with client business objectives.
Spencer Gough
IT Solutions Expert
Certified IT professional with a decade of experience helping SMBs optimize their technology infrastructure. Specializes in translating technical concepts into practical business solutions. Patient communicator focused on long-term client education and support.
Questions
What IT services do you offer for small businesses?
We provide managed IT services, cloud backup solutions, cybersecurity protection, remote help desk support, and virtual CIO consulting tailored to small business needs.
Do you offer 24/7 emergency IT support?
Yes, our 24/7 emergency services ensure immediate assistance for critical IT issues with rapid response times to minimize business disruption.
How secure is your cloud backup service?
Our Canadian-based cloud backup uses AES-256 encryption with automated, secure transmission to protect your data against unauthorized access and physical threats.
What is vCIO consulting and how can it help my business?
Virtual CIO services provide strategic IT leadership without full-time executive costs. We help develop technology policies, ensure compliance, and align IT investments with business growth objectives.
Do you support businesses outside the Waterloo Region?
While based in Waterloo Region, we serve businesses in surrounding areas and provide remote support to clients beyond our immediate geographic location.
How do you handle on-site IT service requirements?
Our remote support handles most issues, but we arrange prompt on-site visits for hardware repairs or complex implementations when required to ensure complete problem resolution.
