Business Details
Your IT Guy: Trusted IT Support and Computer Repair
Your IT Guy is a locally owned and operated technology support business dedicated to providing personalized solutions for both individuals and businesses. With over a decade of hands-on experience in technology support, our founder combines formal education from Conestoga College's IT Support Services program with real-world expertise gained through roles at The Source, Idea Exchange, and Sivantos. We specialize in resolving technical challenges through on-site visits, remote connections, and in-store repairs while emphasizing clear communication and customer education.Our commitment to transparency is demonstrated through free estimates and all-inclusive pricing with no hidden fees. By maintaining industry certifications and continuously updating technical knowledge, we ensure reliable service for computer hardware/software, mobile devices, home electronics, and business IT systems. Our approach prioritizes understanding each client's unique needs to deliver efficient, cost-effective solutions that restore functionality and build long-term trust.
Services
Computer Repair
Remote Support
Cell Phone Repair
Home Electronics
Tech Training
Business IT Support
Device Upgrades
Software Troubleshooting
Media Conversion
System Setup
Highlights and features
- We offer free estimates with no obligation
- Our technicians provide on-site, in-store, and remote service options
- We guarantee transparent pricing with tax included
- Our team has formal IT education and industry certifications
- We provide tech training to improve digital literacy
What people say
Excellent job
Quick response
Great work
Knows a lot
Thanks!
Services
Computer Repair
We specialize in hardware and software troubleshooting for Windows and Mac computers. Our technicians perform virus removal, component upgrades, and system optimization to restore functionality. With experience in both consumer and business systems, we address issues ranging from slow performance to complete hardware failures while maintaining data integrity throughout the repair process.
Remote Support
Our remote assistance service connects directly to your device for software troubleshooting and configuration. Using secure TeamViewer technology, we resolve issues with operating systems, applications, and network settings without requiring physical transportation. This service includes step-by-step guidance for users while maintaining strict data privacy protocols throughout the connection process.
Tech Training
We offer personalized instruction for technology users of all skill levels. Our training covers operating systems, productivity software, mobile device usage, and internet safety practices. Through hands-on demonstrations and customized lesson plans, we help clients build confidence with technology through practical, real-world applications tailored to individual learning needs and pace.
Cell Phone Repair
Our mobile device repair service handles screen replacements, battery changes, and component repairs for Android, Apple, and BlackBerry devices. We maintain specialized tools for working with modern waterproof models while providing clear information about warranty implications. The service includes software troubleshooting alongside physical repairs to ensure complete device functionality restoration.
Business IT Support
We provide customized IT maintenance plans for small businesses with flexible service level agreements. Our support includes network troubleshooting, hardware upgrades, and software configuration for office environments. With options for scheduled maintenance and emergency response, we help businesses maintain operational continuity through proactive system monitoring and rapid issue resolution.
Questions
What payment methods do you accept?
We accept cash, Visa, MasterCard, and Visa Debit for all services.
How does in-home service work?
After scheduling, we'll confirm your location and apply a $20 travel fee within 30km or $30 beyond that range.
What are your hourly rates?
Standard rate is $35/hour including tax for most services, with Mac repairs at $50/hour.
Is tax really included?
Yes, all prices quoted include tax with no additional charges.
Can you teach me to use my devices?
Yes, we offer personalized training sessions for various technologies and software applications.
