Vancouver Gas Fireplaces is the Lower Mainland's most innovative and service-oriented retailer and supplier of fireplaces and fireplace inserts. We carry a broad range of products made by North America and Europe's top manufacturers. You can trust us to help you pick the perfect fireplace for your home. Find the exact fireplace you want for your home; we have a selection that includes: High-quality, unique gas fireplaces; Indoor and outdoor electric fireplaces; Wood fireplaces and stoves; and Creative ethanol fireplaces. We also carry a selection of complementary products, which include barbeques, firepits, heaters, and more.
Our Services
From installation to finishing, Vancouver Gas Fireplaces are here to ensure that you get the fireplace that you want with minimal stress. Have a specific vision in mind? We provide unique, custom design services for fireplaces and fire features. Bring us your concept and we will bring your vision to life. When you book a consultation with Vancouver Gas Fireplaces, we'll help you find the right fireplace for you, which matches your aesthetic and your personal needs. We can help you with installation and finishing; we can even design custom fireplace options.
About Our Expertise
At Vancouver Gas Fireplaces, we understand the importance of proper venting and installation of fireplaces. We have the expertise to help you determine the best option for your condo or home, whether it's a direct vent or B-vent fireplace. Our team is dedicated to providing top-notch service and ensuring that you get the perfect fireplace for your space.
Get Inspired by Our Custom Fireplaces
Our custom design services allow you to bring your unique vision to life. Whether you're looking to create a modern and sleek fireplace or a traditional and cozy one, we can help you achieve your goal. Our team of experts will work with you to design and install a fireplace that meets your needs and exceeds your expectations.
Overall Experience
The reviews indicate that customers have had varying experiences with Vancouver Gas Fireplaces, ranging from excellent to poor.
Positive Aspects
Quality of Products and Installation
Many customers have praised the quality of the fireplaces and the professionalism of the installation team. They have reported being happy with their purchases and have mentioned that the fireplaces have added significant value to their homes.
Excellent Customer Service
Several customers have commended the excellent customer service provided by Vancouver Gas Fireplaces. They have mentioned that the sales team, particularly Sasha and Nima, have been knowledgeable and helpful in finding the right products for their needs.
Recommendations
Many customers have recommended Vancouver Gas Fireplaces to others, citing their positive experiences with the company.
Negative Aspects
Poor Communication
Some customers have reported poor communication from Vancouver Gas Fireplaces, including lack of notice for installation times, delayed responses to queries, and unhelpful emails.
Issues with Warranty and Repairs
A few customers have reported issues with warranty claims and repairs, including being charged for repairs that should be covered under warranty and long delays in resolving problems.
Unprofessional Behavior
Some customers have reported unprofessional behavior from the company, including a lack of empathy and refusal to listen to customer feedback.
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