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At Nelms Opticians, we are proud to be your one-stop family optical center in Peterborough. As a locally owned and operated business, we have been serving our community since 1980. Our mission is to provide personalized vision care to individuals of all ages, helping them achieve optimal eye health and clarity.
Our Expertise
Our team of friendly and highly trained opticians is dedicated to providing exceptional service and guidance throughout your eye care journey. From comprehensive eye exams to finding the perfect pair of glasses or contact lenses, we take the time to understand your unique needs and preferences. With over 1,000 frames to choose from, including designer brands like Maui Jim, Oakley, and Ray-Ban, we are confident you will find the perfect fit.
Comprehensive Eye Exams
Regular eye exams are essential to maintaining good eye health and detecting any potential issues early on. Our independent and experienced optometrists are committed to providing thorough and professional eye exams, ensuring you receive the best possible care for your eyes. During your exam, we will assess your visual acuity, refractive error, and eye health, as well as discuss any concerns or questions you may have.
Eyewear and Contact Lenses
At Nelms Opticians, we offer a vast selection of eyewear and contact lenses to suit every style and budget. From stylish sunglasses to specialized lenses for specific needs, we have got you covered. Our quality progressive lenses provide a balance between near and far vision, stable image perception, and a wide, distortion-free field of vision. Whether you need bifocals, trifocals, progressives, or contact lenses, our optical professionals and BOARD-CERTIFIED Master Contact Lens Fitter are here to help.
Sunglasses and Polarized Lenses
Protect your eyes from the harsh effects of UV rays with our extensive range of sunglasses. We offer the ultimate in sun and snow glare protection with 100% UVA and UVB blockage. Our polarized lenses are designed to reduce glare, improve visual comfort, and enhance color perception, making them perfect for everyday wear or outdoor activities.
Repair and Warranty Services
At Nelms Opticians, we understand that accidents can happen. That's why we offer repair and warranty services for your eyewear and contact lenses. Our expert technicians will work efficiently to repair or replace your glasses, ensuring you can get back to enjoying clear vision.
Education and FAQs
We believe in empowering our customers with knowledge about their eye health and care. That's why we have created a comprehensive FAQ section, addressing common questions and concerns about eye exams, contact lenses, and various eye conditions. If you don't find the answer to your question, please don't hesitate to contact us or visit our optical centre in Peterborough.
Award-Winning Service
We are proud to be an award-winning optical centre, recognized for our commitment to exceptional service and customer satisfaction. Our dedicated team strives to provide a personalized and pressure-free shopping experience, ensuring you feel comfortable and confident in your choices.
Visit Us Today
Come and experience the difference at Nelms Opticians. With our extensive range of products, expert services, and friendly staff, we are confident you will find everything you need to achieve optimal eye health and clarity. Visit us today at Lansdowne Place Mall, and let us help you focus on your vision needs.
Disappointing Experiences
Several customers have shared disappointing experiences with Nelms Optical. Some have reported issues with the quality of products, while others have experienced poor customer service.
One customer, Susan E., purchased two pairs of glasses and sunglasses, totaling $1749. She experienced a series of problems, including faulty frames, incorrect lenses, and poor customer service. She was told that her eyeglass frames were on backorder and had to wait three weeks for her refund.
Another customer, Aries V., had a similar experience. He went to Nelms for an eye check-up and was prescribed glasses for his near sightedness. However, the glasses did not correct his vision as promised, and he experienced discomfort and irritation. The opticians told him that his glasses would take two months to adjust, but a second opinion revealed that the process should only take two weeks. Aries felt gaslighted and disrespected by the opticians and is now pursuing a refund.
In contrast, some customers have had positive experiences with Nelms. Lisa Campbell and Heather Anne both praised the helpful and friendly staff at Nelms, with Lisa describing her experience as "AMAZING." Heather Anne raved about the quick and simple process of repairing her son's glasses.
Conclusion
While some customers have had positive experiences with Nelms, several have reported disappointing experiences with poor quality products and poor customer service. These experiences have left customers feeling frustrated and disrespected.
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