Empowering Healthy Living, One Person at a Time.
Queen Street Pharmacy is a family-owned and operated pharmacy in the heart of Niagara Falls, proudly serving the community for over 30 years. Located conveniently within the Queen Street Medical Building, we take pride in offering personalized healthcare services and a welcoming environment for all our valued patients.
Our Mission
Our dedicated team of pharmacists and healthcare professionals strive to provide exceptional customer care, personalized medication management, and a variety of services to meet your unique healthcare needs. We believe in building lasting relationships with our patients, ensuring their well-being and empowering them to take an active role in their healthcare.
Comprehensive Medication Management
- Prescription filling and refills
- Medication counseling and education
- Compliance packaging options to ensure adherence
- Automated prescription refill system for added convenience
Health and Wellness Solutions
- Blood pressure testing
- Flu shots and vaccinations
- Saliva hormone testing
- Medication disposal services
- Compression stockings and mobility aids
- Natural health products and vitamins
Custom Solutions
- Prescription compounding to create personalized medications and formulations
- Weekly compliance packaging to simplify medication adherence
- Medication flavoring for children and pets
Specialized Services
- Colostomy supplies and walker rentals
- Medication adherence programs
- Medical device sales and rentals (wheelchairs, canes, walkers)
Compounding Expertise
Our team of pharmacists has extensive experience in compounding medications, allowing us to create custom creams, ointments, and other formulations tailored to individual patient needs. We believe in the power of personalized medicine, ensuring that our patients receive the most effective and customized treatments.
Overview of Pharmacy Reviews
Positive Experiences
The majority of reviewers have had positive experiences with the pharmacy, praising the friendly and helpful staff, efficient service, and convenient free delivery options. Many customers have been loyal to the pharmacy for numerous years, appreciating the personalized attention and support they receive.
Staff and Service
The pharmacy staff, including the pharmacists, cashiers, and delivery personnel, have been consistently praised for their kindness, helpfulness, and professionalism. Reviewers have noted that the staff go above and beyond to assist with questions, concerns, and prescriptions, often with a smile.
Negative Experiences
A few reviewers have had negative experiences with the pharmacy, citing grumpy team members, poor customer service, and unhelpful attitudes. Some have reported issues with wait times, phone etiquette, and unaccommodating staff.
Complaints and Issues
Specific complaints include failure to reserve wheelchairs, lack of phone calls to confirm requests, and pharmacists being distracted by personal phone calls.
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