Make a splash this summer with Poolarama - dive in with us!
At Poolarama, we're more than just a pool and hot tub company - we're a family-run business with over 50 years of experience in creating unforgettable summer memories for Ottawa residents. Founded in 1965 by Lou Bourada, our commitment to exceptional service, quality products, and unmatched expertise has earned us a reputation as Ottawa's go-to destination for all things swimming pools and hot tubs.
Our Services
Our team of experts is dedicated to providing top-notch services to ensure your pool or hot tub is always in top condition. From pool liners and water analysis to renovations and safety covers, we've got you covered. Our services include:
- Pool Liners: We offer high-quality pool liners designed to fit your specific pool needs, ensuring a safe and enjoyable swimming experience.
- Water Analysis: Our experts will analyze your pool water to identify any imbalances and provide personalized solutions to keep your water crystal clear.
- Renovations: Whether you're looking to upgrade your existing pool or create a brand new one, our renovation services will bring your vision to life.
- Swimming Pool Safety Covers: We offer a range of safety covers designed to protect your pool and your loved ones, providing peace of mind during the off-season.
Our Products
At Poolarama, we're proud to offer an extensive range of products to meet your every need. From inground, above-ground, and on-ground pools to hot tubs, heaters, pumps, filters, and more, we've curated a selection of the finest products from top manufacturers. Our products include:
- Inground Pools: Experience the ultimate in luxury with our high-quality inground pools, designed to provide years of enjoyment.
- Above-Ground Pools: Our above-ground pools are built to last, offering a durable and affordable solution for your backyard oasis.
- On-Ground Pools: Get the best of both worlds with our on-ground pools, which combine the benefits of inground and above-ground pools.
- Hot Tubs: Unwind and relax in the comfort of your own backyard with our luxurious hot tubs, designed to provide the ultimate relaxation experience.
- Accessories: From pumps and filters to salt systems and swimming pool accessories, we've got everything you need to create the perfect pool experience.
Our Story
It all started in 1965 with a simple idea: to create the finest swimming pools and hot tubs Ottawa had ever seen. Today, Poolarama continues to serve the Ottawa area with the same level of passion, expertise, and commitment to exceptional service that we've always been known for. As a family-run business, we're dedicated to building long-lasting relationships with our customers, providing personalized solutions to meet their unique needs, and creating unforgettable summer memories that will last a lifetime.
Excellent Customer Service and Professionalism
The majority of customers have reported positive experiences with Poolarama, praising their professionalism, friendly staff, and excellent customer service. Many have highlighted the helpfulness of staff members such as Derek, Roger, Adam, and Ricci, who provided timely and effective solutions to various pool-related issues. Several customers also appreciated the guidance and advice provided by the staff, particularly in terms of troubleshooting and fixing problems with their pool equipment.
High-Quality Products and Services
Poolarama's products and services have also received high praise from customers. Their pool installation, liner replacement, and parts services were particularly commended, with customers expressing satisfaction with the quality of work and the value for money. Additionally, customers appreciated the staff's knowledge about pool workings and issues, as well as their ability to recommend suitable solutions.
Efficient and Timely Solutions
Customers have also noted the efficiency and timeliness of Poolarama's services. From rapid water testing to quick fixes for issues with pool pumps, customers appreciated the speed and professionalism of the staff. Furthermore, the staff's willingness to go the extra mile to ensure customer satisfaction was highly valued.
One Negative Experience
However, one customer had a negative experience with Poolarama due to an issue with a recommendation made by one of the staff members. The customer reported that they were referred to a separate business for backyard design work, which ultimately led to financial loss and disappointment.
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