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Chinook Hot Tubs & Saunas is a family-run business with over 30 years of experience in bringing warmth and relaxation into your life. Based in Ottawa, we proudly serve the community with exceptional customer service, a deep understanding of your needs, and a commitment to quality that is unmatched.
Our Expertise
We offer a comprehensive range of products and services to cater to all your relaxation needs, including:
Hot Tubs
- Dreammaker portable hot tubs
- Sunrise acrylic hot tubs
- Comprehensive service and maintenance packages
- Emergency repairs and liner replacements
Saunas
- Classic far infrared saunas
- Full spectrum infrared saunas
- Traditional wet saunas
Accessories & Parts
- Chemical and water care products
- Sauna and hot tub accessories
- DIY liner kits for hot tubs
Customer-Focused Approach
At Chinook, we believe in building strong relationships with our customers. Our dedicated team takes the time to understand your needs, preferences, and budget to find the perfect solution for you. We are committed to:
- Providing personalized recommendations
- Offering competitive pricing
- Delivering exceptional customer service
- Ensuring exceptional workmanship and lasting results
A Family Legacy
Owned and operated by Robert, Chinook Hot Tubs & Saunas is a family business built on values of integrity, professionalism, and personalized attention. We take pride in our work and are dedicated to exceeding your expectations.
Let us help you create a warm and relaxing sanctuary in your home. Contact us today and discover the difference that Chinook Hot Tubs & Saunas can make in your life!
Excellent Customer Service
Chinook Hot Tubs & Saunas has received praise for their outstanding customer service. Customers have reported friendly and helpful staff, including the owners, who take the time to ensure their needs are met and questions answered. For instance, one customer mentioned that the staff helped them understand how to balance water chemistry and maintain their spa, even though it wasn't their brand. Another customer appreciated the effort made by the staff to find the perfect hot tub cover and lifter.
Quality Products
The quality of Chinook's products, particularly their saunas, has been highly praised. Customers have reported satisfaction with their purchases and have recommended Chinook to others. A customer mentioned that the sauna they purchased from Chinook was of high quality, and they were happy with their purchase.
Communication Issues
However, there have been reports of communication issues with some staff members. A few customers experienced difficulty in getting responses to their inquiries and had to wait for extended periods of time. This has led to frustration and disappointment for some customers.
Local Business Support
Chinook Hot Tubs & Saunas is a family-run business, and customers appreciate the local support they provide. Despite some issues with communication, customers have expressed satisfaction with the overall experience and have recommended Chinook to others.
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