Hassle-free. We can fix it!
At First Response Glass Ltd, we take pride in being Victoria's premier glass company, offering a comprehensive range of services and products to cater to all your glass and hardware needs. With over 20 years of experience in the industry, our team is dedicated to providing exceptional customer service and quality workmanship that exceeds our clients' expectations.
Our History
Established in 2001, First Response Glass Ltd has grown to become a trusted name in the glass industry, serving the automotive, residential, and commercial sectors. Our commitment to delivering hassle-free solutions has earned us a loyal customer base, and we continue to strive for excellence in every aspect of our business.
Our Services
We understand that glass is an essential component of any structure, and our team is equipped to handle a wide range of applications. From stone chip repairs to windshield replacements, we offer a comprehensive suite of automotive glass services, including ICBC Glass Express and private insurance claims. Our residential glass services include window replacements, custom work for bathtubs and showers, vinyl windows, mirrors, and more. Additionally, we provide commercial glass solutions, including plate and mirror door hardware, emergency services, grill doors, vinyl windows, storefront systems, and glass and mirror installations.
Our Guarantee
At First Response Glass Ltd, we stand behind the quality of our work and materials. We guarantee our workmanship and products, ensuring that our customers receive the best possible service and value for their investment. We take pride in our ability to provide timely and efficient solutions, minimizing downtime and inconvenience to our clients.
Our Team
Our team of experts is dedicated to providing exceptional customer service, ensuring that every client receives personalized attention and care. From our experienced technicians to our friendly administrative staff, we are committed to making every interaction with First Response Glass Ltd a positive and memorable one.
Emergency Services
We understand that glass emergencies can happen at any time, which is why we offer 24-hour emergency service for all your glass needs. Whether you need immediate repair or replacement, our team is ready to respond, providing prompt and professional service to get you back on track.
Convenience
We believe in making it easy for our customers to do business with us. That's why we offer convenient appointment scheduling, online quotes, and a user-friendly website that provides access to all our services and products. Our team is always available to answer your questions and provide guidance on the best solutions for your glass needs.
Community Involvement
At First Response Glass Ltd, we are proud to be an integral part of the Victoria community. We believe in giving back and supporting local initiatives, ensuring that our business has a positive impact on the community we serve.
Book Your Appointment Today!
Don't wait any longer to address your glass needs. Contact us today to schedule an appointment or request a quote. Our team is ready to provide you with exceptional service and solutions that meet your unique needs. Call 250-383-9300 or book online to get started.
Excellent Service and Workmanship
Many reviewers have had exceptional experiences with First Response Glass, praising their excellent service and workmanship. From replacing windshields and windows to providing emergency repairs, First Response Glass has consistently delivered timely and professional results.
Appointment Scheduling and Communication
Several reviewers appreciated the company's courteous and timely communication, with appointments scheduled as agreed and updates provided throughout the process.
Quality of Work and Materials
Reviewers have been impressed with the quality of work and materials used by First Response Glass, noting that their installations and repairs have been done with care and attention to detail.
Customer Service and Staff
Multiple reviewers have praised the friendly and helpful staff at First Response Glass, citing their willingness to work with customers and address any concerns.
Parking Lot and Courtesy Vehicle Issues
One reviewer noted that the parking lot was difficult to navigate, with not enough spots for both company and customer vehicles. Another reviewer experienced some issues with a courtesy vehicle, being asked to return it before their service was completed.
A Single Negative Experience
One reviewer had a negative experience with First Response Glass, citing terrible service, a waste of time, and incompetence. They were unable to fulfill an appointment due to a technical issue and then failed to follow up with a call-back, leading to frustration and disappointment.
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