For over 25 years, JR Windows has been the trusted choice for thousands of Ottawa area customers seeking high-quality window and door installations, repairs, and renovations. Since 1990, our commitment to delivering exceptional service and superior quality has earned us a reputation as a leader in the industry.
Our Philosophy
At JR Windows, we understand that windows and doors can truly define a living experience. They connect our interior and exterior worlds, and we believe that every project undertaken deserves attention to detail, quality products, and materials. Our team brings together old-world craftsmanship, modern design, and technical solutions to every project we take on. We strive to make the process of selecting and installing new windows and doors a great experience for our customers, while also ensuring that every job site is a professional and disturbance-free environment.
Our Services
At JR Windows, we offer a wide range of residential and commercial services, including:
- New Window and Door Installation: We provide expert installation of high-quality windows and doors that meet your budget and lifestyle needs.
- Window and Door Repairs and Warranty Work: Our team is experienced in repairing and maintaining existing windows and doors, and we will work with you to ensure that any necessary repairs are completed quickly and efficiently.
- Vinyl or Wood Siding Installation: Our expert installation team can help you choose the perfect siding solution for your home or commercial building, ensuring that it is not only aesthetically pleasing but also durable and long-lasting.
- Soffit and Fascia Installation: We can help you select the perfect soffit and fascia solutions for your home or commercial building, ensuring that they match your exterior design while also providing additional insulation and protection.
- Eavestrough Installation: Our team can install eavestroughs that are both functional and attractive, helping to keep your home or commercial building safe from water damage and other issues.
Our Suppliers
At JR Windows, we have partnered with the best window and door manufacturers in Eastern Canada to offer a wide selection of high-quality products that meet our customers' needs. Our supplier partners are CSA and EnergyStar approved, ensuring that our products provide excellent value, comfort, and peace of mind for years to come.
GreenON Rebates
While the GreenON program has been canceled, we still encourage our customers to explore other rebate options that may be available to them. We are committed to helping our customers save money and reduce their environmental impact while also improving the energy efficiency and comfort of their homes or commercial buildings.
Conclusion
At JR Windows, we are dedicated to delivering exceptional quality, service, and value to our customers. We believe that every project undertaken deserves attention to detail, quality products, and materials, and we strive to make the process of selecting and installing new windows and doors a great experience for our customers. With our commitment to quality and customer satisfaction, we are confident that you will find the perfect solution for your window and door needs with JR Windows.
Overview of Reviews
The reviews are mixed, with some customers expressing satisfaction with the service while others have had negative experiences.
Experiences with Customer Service
The customer service of the company has been a major point of contention. Some customers, like Karen Parr and Gareth Davies, have praised the company for its excellent customer service, timely responses, and willingness to work with them to find solutions. On the other hand, Janet W., Lisa Le, and Sarah Mostafa-Kamel have had terrible experiences with the company's customer service, citing no-shows, unreturned calls, and lack of communication.
Quality of Work
The quality of work has also been a subject of debate. A. Google User was thrilled with the quick replacement of their broken windows, and Karen Parr was impressed with the expert work done on their front door frame. However, Lisa Le was unhappy with the workmanship, citing multiple appointments and no-shows, and leaving garbage behind.
Timeliness and Reliability
Some customers have had issues with the timeliness and reliability of the company. Lisa Le and Sarah Mostafa-Kamel have had to wait for extended periods, with multiple appointments and no-shows. On the other hand, Gareth Davies was grateful for the company's ability to secure their door quickly after a break-in.
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