Getting you back to GO. DRIVEN WITH CARE
Who We Are
Sam Jackson's Collision Service & Auto Body is a trusted local shop committed to providing outstanding collision repair and restoration services to our valued customers. We understand that dealing with vehicle damage can be stressful, which is why our dedicated team is driven by a genuine desire to ease your burden and get you back on the road with peace of mind.
Our Mission
Our mission is to deliver exceptional quality repairs, restore your vehicle to its pre-accident condition, and provide outstanding customer service throughout the entire process. We are committed to:
- Quality repairs: Using the latest technology and certified technicians to ensure lasting and reliable repairs.
- Transparency: Providing clear and upfront estimates and regular updates on the repair progress.
- Efficiency: Working diligently to complete repairs in a timely manner.
- Customer care: Treating every customer with respect and offering personalized attention to their individual needs.
Our Services
We offer a comprehensive range of services to address all your automotive needs, including:
**Collision Repair
- Comprehensive repair services for all types of collisions, from minor dents and scratches to major structural damage.
- Attention to safety with thorough frame and unibody repairs.
- Use of high-quality parts and manufacturer-approved techniques.
**Mechanical & Electrical Repairs
- Diagnosing and calibrating vehicle sensors and electrical systems.
- Repairing damage caused by hail, vandalism, and other non-collision incidents.
**Paint & Cosmetic Services
- Professional paint touch-ups and complete paint jobs.
- Detail-oriented paintless dent repair for minor damage.
**Additional Services
- Free estimates and insurance claim assistance.
- Lifetime guarantee on all repairs.
- Partnerships with trusted rental companies for your convenience.
Why Choose Sam Jackson's?
With decades of experience, expert technicians, and a commitment to excellence, we are your trusted partner in collision repair. We combine local expertise with the resources and efficiency of a large organization to deliver superior customer care and unparalleled repair services.
Experience with Sam Jackson Autobody
Problems with Repairs
The majority of customers who left negative reviews experienced problems with their repairs, including unfinished work, faulty repairs, and incorrect estimates. One customer reported that their rear camera stopped working after repairs, and the shop refused to take responsibility. Another customer found that their heater core and rear trailing arm were not replaced as promised, and the shop did not fix the fog lights. Several customers reported that the shop did not complete the work as promised, leading to additional expenses.
Issues with Communication and Professionalism
Some customers expressed frustration with the shop's communication and professionalism. One customer reported that the shop had their car for six months, despite being told it would take 1-2 months to complete the repairs. Another customer was quoted an excessive price for a simple repair and was told that the part needed to be replaced when it only needed to be repainted.
Positive Experiences
On the other hand, many customers reported positive experiences with Sam Jackson Autobody. They praised the shop's customer service, saying that the staff were helpful, honest, and easy to work with. Several customers were satisfied with the quality of the repairs and the attention to detail. Some customers appreciated the shop's willingness to work with their insurance companies and their prompt response to any issues that arose.
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