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About Us
Nauss P & H is a trusted name in home services throughout Sudbury and the surrounding areas. For over 30 years, we've been providing reliable and efficient solutions to all your plumbing, heating, electrical, and pool maintenance needs.
Our team of experienced professionals is dedicated to delivering exceptional customer service, completing projects on time and within budget. We take pride in building lasting relationships with our clients through open communication, respect, and personalized attention.
What We Offer
We offer a comprehensive range of services to keep your home comfortable, efficient, and safe:
Plumbing
- Installation, repair, and maintenance of all plumbing fixtures and systems
- Leak detection and repair
- Water heater service and replacement
Heating & Cooling
- Installation, repair, and maintenance of furnaces, boilers, and air conditioning systems
- Tune-ups and efficiency audits
- Comprehensive inspection and diagnosis
Home Services
- Pool maintenance and cleaning
- Electrical services
- Fireplaces and ventilation systems
- Rooftop repairs and installations
Our Commitment
At Nauss P & H, we believe in:
- Customer satisfaction: We prioritize clear communication, transparency, and responsiveness to ensure your complete satisfaction.
- Quality workmanship: Our skilled technicians use high-quality materials and perform thorough work for lasting solutions.
- Competitive pricing: We offer fair and affordable prices with upfront estimates and no hidden fees.
- Emergency services: We understand the importance of prompt action, and offer emergency services 24/7 for your peace of mind.
Let Us Help You Today
Whether you need a routine checkup or an urgent repair, Nauss P & H is your reliable partner. We offer free consultations to discuss your needs and provide a customized solution. Contact us today to schedule a service call or request a free estimate.
Service Experience
Customers have had mixed experiences with Nauss Plumbing & Heating, with some having positive encounters and others being dissatisfied. Some reviews highlight the importance of follow-up and communication, as several customers felt that the company failed to follow through on their promises.
Delayed or Non-Scheduled Appointments
Three customers specifically mentioned not receiving callbacks or showings as scheduled, resulting in frustration and disappointment. In one case, a review mentions that the plumber never arrived, and it took multiple follow-up calls to get a response. Another customer experienced a one-week delay before being contacted back.
Inconsistent Quality of Work
Two customers expressed concerns about the quality of work, with one stating that the plumbing was "rigged up" and another mentioning that the work done initially was satisfactory but required repeat maintenance every 18 months.
Overcharging or Uncompetitive Pricing
One reviewer was overcharged for materials and experienced significant price inflation between the initial quote and the final bill. Another customer mentioned that the price for a small job took much longer than expected to complete, leading to a higher cost than initially anticipated.
Positive Experiences
Fortunately, some customers had positive interactions with Nauss Plumbing & Heating. Several reviewers praised the friendly and courteous service they received, highlighting the professionalism of the plumbers and the company's commitment to customer satisfaction.
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