Ride Local, Anytime, Anywhere in Vancouver
At Yellow Cab Vancouver, we pride ourselves on being the leading taxi service provider in the city, serving our guests since 1921. With a fleet of 408 taxicabs on the road, available 24 hours a day, we are dedicated to providing the highest standard of customer service to our customers. Our team of managers consistently monitors the fleet of vehicles and the performance of our drivers to ensure our customers receive only the most efficient, courteous, safe, and comfortable transportation service.
Our Services
We offer a range of services to cater to the diverse needs of our customers. From predated taxi orders to door-to-door airport transportation, we have got you covered. Our Dispatch Staff will take your call hours or even days prior to your taxi requirement, ensuring that you get the service you need, when you need it. You can also book your taxi online or through our mobile app, which provides the fastest and most reliable way to hail a ride in Vancouver. Our fleet includes wheelchair-accessible vans and hybrid electric vehicles, making us the largest eco-friendly hybrid fleet in North America.
Our Commitment to Safety
At Yellow Cab Vancouver, we take the health and safety of our passengers, partners, and employees very seriously. In response to the COVID-19 pandemic, we have taken various precautionary measures to ensure the safety of our customers and drivers. Our vehicles are disinfected regularly, and our drivers are required to wear masks. We also have a polycarbonate divider in each taxi to separate the driver from the customer, providing an additional layer of protection. Our point-of-sale terminals are disinfected, and we encourage our customers to use TAP for their transactions.
Why Choose Us?
With over 99 years of experience in the taxi industry, we have built a reputation for ourselves as a reliable and efficient service provider. We are proud to be the longest operating taxi company in the Lower Mainland of British Columbia. Our team of drivers is committed to providing the highest level of service, and we have been voted as the Best Taxi Company in the Greater Vancouver area each year since 1999. We are committed to continuing to provide you with the highest level of service that you have come to expect from Yellow Cab.
Poor Customer Service
Many reviewers have reported having poor experiences with Yellow Cab. They describe drivers as rude, confrontational, and unhelpful. Some have even reported being yelled at or threatened by drivers. The booking system is also criticized for being annoying and intrusive, with customers receiving multiple calls during their ride.
Inconsistent Service
Some reviewers have reported inconsistent service, with some drivers being pleasant and helpful while others are not. This is a major concern for customers who value reliability and consistency in their transportation.
Additional Issues
Some reviewers have reported specific issues with the service, such as being taken on excessively long routes, not being safely transported, and having to deal with unprofessional dispatch staff.
Comparison to Other Options
A few reviewers have compared Yellow Cab to other options, such as Black Top, and found that Yellow Cab falls short. They praise Black Top for its minimalized booking system and more pleasant drivers.
Be the first to review Yellow Cab.
Write a Review
