Simplifying Transportation for Over 40 Years
At Bel-Air Taxi, we pride ourselves on being the premier transportation service provider in Burnaby, Lougheed Mall, New West, Sapperton, Coquitlam, Port Moody, Port Coquitlam, Greater Vancouver, and Vancouver International Airport. For over 40 years, we have been dedicated to providing our customers with fast, friendly, and reliable service. Our mission is simple: to meet all of your transportation needs, transporting you to your destination in a timely manner in a vehicle that is reliable and clean.
Our History
With over 40 years of experience, Bel-Air Taxi has established itself as a leader in the transportation industry. We have built a reputation for providing first-class customer care, knowledgeable and friendly drivers, and environmentally friendly vehicles. As a member of the Better Business Bureau, we are committed to maintaining the highest standards of quality and service.
Our Services
Bel-Air Taxi offers a wide range of services to meet all of your transportation needs. Whether you need a ride to the airport, a designated driver for a night out, or a courier service for your business, we have got you covered. Our services include:
- Airport Service: Get reliable transportation service to and from the airport. Our taxis are available 24 hours a day, seven days a week.
- Credit Cards and Corporate Accounts: We offer convenient payment options and customized account solutions for businesses.
- Courier Deliveries: Our courier service provides fast and reliable delivery of packages and documents.
- Designated Driving Service: Our designated drivers will ensure you get home safely after a night out.
- Inclement Weather: We provide transportation services during inclement weather conditions, including snowstorms and heavy rain.
- Wheelchair Accommodations: Our wheelchair-accessible vehicles ensure that all customers can travel safely and comfortably.
- Sightseeing: Let us take you on a tour of the city's top attractions and hidden gems.
Why Choose Us
At Bel-Air Taxi, we prioritize our customers' safety and comfort. Our fleet of vehicles is clean, reliable, and environmentally friendly. Our drivers are knowledgeable, friendly, and courteous. We use computerized dispatch to ensure fast response times and GPS tracking to ensure that you arrive at your destination promptly. Whether you need a ride to the airport, a designated driver for a night out, or a courier service for your business, Bel-Air Taxi is the perfect choice.
Unreliability and Poor Customer Service
The majority of reviewers have expressed frustration and disappointment with Bel-Air Taxi's reliability and customer service. Several reviewers reported long wait times, with some waiting up to 45 minutes or more for their taxi to arrive. Some reviewers even reported being told that the taxi would arrive in a certain time frame, only to be left waiting even longer.
Unsafe Driving Practices
Multiple reviewers reported unsafe driving practices, including drivers running stop signs, not wearing masks, and driving away with passengers' belongings. One reviewer even reported being almost hit by a Bel-Air Taxi driver.
Poor Treatment of Customers
Reviewers also reported being treated rudely and disrespectfully by dispatchers and drivers. Some reviewers were told that the company was not responsible for their issues, while others were met with unprofessional and dismissive attitudes.
Misleading Information and Lack of Accountability
Some reviewers reported being given misleading information about wait times, prices, and services offered. Additionally, some reviewers felt that the company did not take responsibility for their actions and did not provide adequate solutions to their problems.
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