At Great West Automotive, we pride ourselves on being Fort McMurray's one stop automotive repair shop. For years, we have been setting the standard for auto repair services in the area, and we are committed to providing you with the highest level of customer service possible. Our team of highly skilled technicians and friendly staff are dedicated to ensuring that you have a stress-free experience, whether you're a new or returning customer.
Our Services
We offer a wide range of auto repair services to meet all your vehicle needs. From routine maintenance such as oil changes, tune-ups, and brake repairs, to more complex issues like electrical and diagnostic problems, we have got you covered. Our services include:
- Brakes: We provide brake inspections, brake pad replacements, and brake fluid changes to ensure your vehicle is safe on the road.
- Muffler & Exhaust: We repair and replace mufflers, exhaust pipes, and catalytic converters to keep your vehicle running smoothly and quietly.
- Tune-Up Service: Our tune-up services include spark plug replacements, fuel injector cleaning, and ignition system checks to keep your engine running at its best.
- Alignments: We provide wheel alignments to improve your vehicle's handling, reduce tire wear, and increase fuel efficiency.
- Tires: We sell and install new tires, as well as provide tire rotations, balancing, and repair services.
- Electrical & Diagnostic: Our experienced technicians use the latest diagnostic equipment to troubleshoot and repair electrical issues, including faulty batteries, starters, and alternators.
- AC Repair & Recharge: We repair and recharge air conditioning systems to keep you cool and comfortable during the hot summer months.
- Oil, Lube & Filter: We provide routine oil changes, lubrication services, and filter replacements to keep your engine clean and well-lubricated.
- Shocks & Struts: We repair and replace shocks and struts to improve your vehicle's handling and ride comfort.
Our Promise and Values
At Great West Automotive, we promise to provide fast response times, on-time deliveries, and a stress-free experience. We value honesty, professionalism, and building long-term customer relationships founded on high-quality performance. We only use parts from reputable brands to ensure that your vehicle is always ready to drive.
Overall Experience
The reviews suggest that the majority of customers have had a positive experience with the service center. Many reviewers praised the owners, Richard and Tammy, for their friendly and down-to-earth approach. The staff were also commended for their honesty, fairness, and expertise in their work.
Positive Aspects
- Friendly and courteous staff
- Honest and fair pricing
- Expertise in repairs and maintenance
- Quick and efficient service
- Good communication and explanation of work needed
Negative Experiences
However, two reviewers had a poor experience with the service center. One reviewer reported being treated rudely over the phone when inquiring about a quote, while another reviewer showed up for an appointment only to be told that they had no record of the booking.
Areas for Improvement
- Phone etiquette and customer service
- Organization and record-keeping
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