Where will your financial path take you today?
At Pathwise Credit Union, we're committed to helping you navigate your financial path and achieving your goals. As a local credit union, we understand the importance of community and personalized service. Our team of experts is dedicated to providing you with tailored solutions, expert advice, and exceptional customer service.
Our Services
We offer a wide range of services to meet your personal and business banking needs. From mortgages and credit cards to loans and lines of credit, we've got you covered. Our business account and cash management services are designed to help you manage your finances efficiently, while our investment options, including mutual funds and term deposits, can help you grow your wealth. We also offer insurance services, real estate financing, and credit cards tailored to your business needs.
Our Story
Pathwise Credit Union is built on a foundation of community values and a commitment to making a positive impact. We believe in empowering our members to take control of their finances and making a difference in the communities we serve. Our story is one of dedication, hard work, and a passion for helping others achieve their financial goals.
What Sets Us Apart
At Pathwise Credit Union, we're more than just a financial institution - we're a community-driven organization that cares about our members' aspirations. We offer competitive rates, flexible terms, and personalized service that sets us apart from traditional banks. Our commitment to financial literacy, community development, and environmental sustainability is at the heart of everything we do.
Banking Experience
The majority of reviewers have expressed dissatisfaction with their banking experience, citing poor management, untrained staff, and inefficient systems.
Staff and Service
Many reviewers have criticized the bank's staff, describing them as unhelpful, untrained, and unfriendly. Additionally, the bank's phone services have been panned for being unavailable outside of regular business hours and providing poor support.
Branch Hours and Communication
Several reviewers have expressed frustration with the bank's limited branch hours, lack of evening and weekend hours, and poor communication. Customers have been left feeling disconnected and unsupported.
Online Banking and Systems
The bank's online banking system has been criticized for being slow, unreliable, and prone to errors. Customers have experienced issues with errors on term deposits, certificates of deposit, and other transactions.
Specific Issues
Some reviewers have highlighted specific issues, such as:
- The bank holding onto money that doesn't belong to them
- Poor treatment of customers, including bullying and unprofessional behavior
- Issues with mortgage rates and refinancing
- Inconsistent and unclear communication
Positive Experiences
However, a few reviewers have had positive experiences, noting that banking with a local credit union has been refreshing, with a focus on member service and friendliness.
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