Supporting Local, Serving Quality
At Change Healthcare, we are committed to accelerating the journey towards improved lives and healthier communities. We believe that by leveraging data and insights, we can deliver innovative solutions that help improve the healthcare journey. Our mission is to inspire a stronger, better coordinated, increasingly collaborative, and more efficient healthcare system.
Our Services
We offer a range of services and solutions designed to help providers, payers, partners, and patients navigate the complex healthcare landscape. Our advanced technology and services help providers enhance patient engagement and access, improve outcomes, drive revenue performance, and improve operational efficiency. For payers, our advanced technology solutions and services help achieve their priorities across the member journey. We also empower our partners to achieve their strategic business objectives and meet their customers' needs. For patients, our solutions streamline the engagement, care, and payment experience to improve the patient journey.
Our services include enrollment services, where we provide forms for medical claims, patient eligibility, ERA, and EFT payment information. We also offer product support portals, where customers can submit support requests and find answers to their questions. Additionally, we provide a community login, where customers can access product updates, ask questions, and learn best practices. Our support team is always available to help customers get help with Change Healthcare products, find resources, and quickly resolve common issues.
Our History
We have a long history of helping clients, customers, and partners navigate the changing landscape of healthcare. We continue to make progress in mitigating the impact of the unprecedented cyberattack on the U.S. health system and the Change Healthcare services, while continuing to expand financial assistance to affected providers.
Our Commitment
We are determined to make things right. We are committed to accelerating the journey towards improved lives and healthier communities. We believe that by working together, we can make a difference in the healthcare system.
Unprofessional and Rude
The reviews suggest that Change Healthcare is a company that values profits over its employees' well-being and success. The reviewer, Carisma Foster, shares her terrible experience with the company. She expresses frustration with the company's unprofessional and rude behavior, starting from the hiring process to her time during training and beyond.
Inconsiderate Training
Foster describes the company's training process as unprepared and expectant. Trainees are expected to leave training fully functional in a job and system they have never worked in. Asking questions is discouraged, and those who do are perceived as negative and threatened to be let go. This suggests that Change Healthcare is more concerned with appearances than the actual well-being of its employees.
Poor Equipment and Impeccable Timing
Foster experienced equipment issues during her training, including receiving broken and non-functional equipment. The company took months to reconcile these issues, causing further frustration. The timing of this incompetence was impeccable, as Foster was expected to immediately start using the system without any support or preparation.
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