Treating your pets like our own, one paw at a time.
At West Niagara Animal Hospital, we are dedicated to providing the highest level of veterinary medicine along with friendly, compassionate service. Our team of highly trained and experienced animal health professionals genuinely love working with pets and treat every patient with the highest quality of medical care as well as a gentle touch. Our hospital was established by Dr. Nicola Smith and Dr. Kirsi Allo in February of 2004, with a dream of creating a family-oriented veterinary hospital that truly cares for each and every pet that walks through our doors.
Our Mission
Our mission is to provide exceptional veterinary care to our patients, while also providing a warm and welcoming environment for our clients. We believe in treating every patient as if they were our own pet, and giving them the same loving attention and care. Our staff is dedicated to staying current with continuing education seminars to ensure that we are always up-to-date on the latest veterinary techniques and advancements.
Our Services
We offer a wide range of services to care for your beloved pet, including dental care, surgery, digital X-ray, spay and neuter, microchipping, vaccinations, wellness exams, and nutritional counseling. Our fully accredited hospital is equipped with the latest technology and equipment to provide the best possible care for your pet. We also offer a mobile service, which allows us to do house calls by appointment, and referrals to specialists are readily available if needed.
Our Team
Our team is comprised of highly trained and experienced animal health professionals who have a genuine love for working with pets. Our staff treats every patient with the highest quality of medical care as well as a gentle touch. We are proud to have a team of licensed, experienced veterinarians, and our technicians are all RVTs (registered veterinary technicians).
West Niagara Animal Hospital: Positive Feedback and a Few Concerns
The West Niagara Animal Hospital has received generally positive feedback from clients. Most customers have expressed satisfaction with the service provided by the hospital staff and Dr. Hardy. Clients appreciate the staff's friendliness, efficiency, and the vet's knowledge and patience. The hospital's prices are also considered to be very competitive.
One client mentioned that the staff and Dr. Hardy are always wonderful with their dog, Jessica, and highly recommend the hospital. Another client, who has been a pet lover for over 20 years, appreciates the hospital's friendly and courteous staff and competitive prices.
However, there have been a few concerns raised by some clients. One client had a bad experience years ago and gave the hospital another shot, but was disappointed again. The client's pug, Annie, was in need of being put to sleep and cremated, but the hospital couldn't accommodate the client for a week and a half to two weeks. The client felt that the staff was not understanding and accommodating during a difficult time.
Another client had a less than ideal experience with the hospital, finding the staff to be cold and the prices to be very expensive compared to other vets. This client does not plan to return to the hospital.
Overall, the West Niagara Animal Hospital has received positive feedback from most clients, with a few exceptions. The hospital's staff and Dr. Hardy are appreciated for their friendliness, knowledge, and competitive prices. However, there have been a few instances where clients felt that the hospital could improve its service, particularly in terms of accommodating urgent needs and being more understanding during difficult times.
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