Our Vision
At Pools Plus Vancouver, we exist to elevate your backyard oasis. Focused on environmentally conscious practices and customer satisfaction, we provide comprehensive pool and spa maintenance, inspections, and repairs for residents across the Lower Mainland and Abbotsford.
Our Values
Our core values guide everything we do:
- Customer Focus: We prioritize exceptional customer service, offering personalized attention and responsive communication.
- Integrity & Transparency: We uphold the highest ethical standards with open communication and honest billing practices.
- Sustainability: We prioritize eco-friendly solutions to maintain the health of our aquatic environments.
- Quality & Precision: Our meticulous attention to detail ensures your pool or spa is functioning flawlessly.
Pool & Spa Maintenance
- Regular chemical balancing and testing
- Filter cleaning and maintenance
- Skimming, vacuuming, and brushing
- Automatic cleaner troubleshooting and repair
- Pool and spa tile cleaning
Inspections & Repairs
- Comprehensive inspections to identify potential problems
- Expert repairs for a wide range of issues, including leaks, filtration problems, pump and heater repairs, and more.
- Transparent cost estimates and ongoing communication throughout the process.
Additional Services
- Chemical testing for new pools or spas
- Noise reduction solutions
- Energy-efficient upgrades and automation installations
Why Choose Pools Plus Vancouver?
- Experienced & Certified Technicians: Our team comprises highly skilled and certified technicians who are passionate about aquatic maintenance and customer satisfaction.
- Personalized Service: We tailor our services to meet your individual needs and budget with flexible maintenance plans.
- Environmentally Aware: We prioritize eco-friendly solutions to minimize our environmental impact.
- Transparent & Honest: We believe in clear communication and fair pricing, providing you with accurate information every step of the way.
Contact us today to discover the Pools Plus Vancouver difference!
Customer Service
Author Susan Price praises the customer service she received, stating that the staff member she spoke with was polite, informative, and patient. She appreciated the advice given and felt that the staff was dedicated to solving her problem without pushing her to spend more money. Similarly, Nigel Coleclough compliments the prompt and reliable customer service provided by the company, which he would recommend to others.
Contract and Pricing
Jennifer Read points out that the company now only offers full-year contracts, making single visits quite expensive. This might be a drawback for some customers who prefer flexibility or occasional services.
Maintenance and Repair
Wayne Montgomery expresses dissatisfaction with the services received, including water treatment, vacuuming, and filter cleaning. He claims that the company never had the right equipment and failed to call back, requiring him to re-clean the pool himself. On the other hand, Jason Lee is extremely satisfied with the maintenance and repair services provided, particularly the prompt and professional attention given to fixing a defective heater and ensuring the pool and hot tub were in excellent condition for a party.
Overall Experience
While some customers have had positive experiences with the company's customer service and maintenance, others have encountered issues with pricing and contract flexibility. It seems that the company excels in providing reliable and dedicated service, but may need to address the concerns about pricing and contract options.
Be the first to review Pools Plus Vancouver.
Write a Review
