Doing things differently, every day.
At Optiks International, we're dedicated to providing our customers with the largest selection of designer eyewear in Canada, combined with unparalleled customer service and expert advice. Our mission is to make purchasing eyewear as easy and affordable as possible, and we strive to achieve this by offering unbeatable prices, convenience, and a hassle-free shopping experience.
Our Story
From humble beginnings with one location in 1999, we've grown to 26 retail locations across Western Canada, becoming a "chain of neighbourhood stores." We've maintained our commitment to our customers, empowering our staff to operate every day as if they owned the store. This means you can expect personalized service, expert advice, and a warm, welcoming atmosphere in every one of our locations.
Our Services
We offer a comprehensive range of services designed to cater to all your eyewear and eyecare needs. Our expert opticians will work with you to find the perfect pair of glasses or sunglasses from our vast selection of over 5,000 designer frames. We also provide eye exams, contact lens fittings, and adjustments, as well as a range of warranties and repairs to ensure your eyewear continues to meet your needs.
Why Choose Us
At Optiks International, we're committed to making eyewear shopping easy and affordable. We buy more, we save more, and we pass the savings on to you. Our designer 2 for 1 offer is unmatched in Canada, and our services are designed to provide you with the best possible value for your money. Whether you're looking for the latest styles and trends or expert advice on eyecare, we're here to help.
Excellent Customer Service
Most reviewers praised the knowledgeable and polite staff at Factory Optical, highlighting their excellent customer service. The staff were described as friendly, helpful, and attentive, taking the time to help customers find the perfect frames and offering expert advice.
Positive Experiences with Repairs and Purchases
Several reviewers reported positive experiences with repairs and purchases at Factory Optical. Some customers were impressed with the efficiency of the staff, receiving their frames earlier than expected, while others appreciated the staff's willingness to help with minor repairs, even on non-Factory Optical purchases.
Quality of Products and Value for Money
Some reviewers praised the quality of the products and value for money at Factory Optical, with one customer stating that they got a great deal on lenses during a promotion.
Issues with Product Quality and Business Practices
However, not all reviews were positive. One customer reported receiving a demo frame instead of a genuine Tom Ford product, and another customer experienced issues with the store's business practices, including a waiver that absolves them of responsibility for damage during the fitting process.
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