Ride with Professionals, Ride with Associated Cab Ltd.
At Associated Cab Ltd., we pride ourselves on being a premier taxi service provider in Calgary, Alberta. For years, we have been committed to delivering exceptional transportation services to our valued customers. Our fleet of clean, comfortable, and well-maintained vehicles, along with our team of professional and courteous drivers, ensure that you arrive at your destination safely and on time.
Our Services
We offer a range of services designed to cater to diverse transportation needs. Whether you need a ride to the Calgary International Airport, a night out on the town, or a quick trip across the city, we've got you covered. Our services include:
- Taxi Service for the Calgary International Airport
- Premier black car services for those special occasions
- Online booking and mobile app booking for convenience
- Real-time tracking and estimated arrival times
- Secure payment options, including credit cards and Apple Pay
Our Mission
At Associated Cab Ltd., our mission is to provide reliable, efficient, and comfortable transportation services to the people of Calgary. We strive to build long-lasting relationships with our customers, and we're committed to continually improving our services to meet their evolving needs.
Our Team
Our team of dedicated drivers, dispatchers, and customer service representatives are the backbone of our operation. We're proud to have a team of professionals who are passionate about providing exceptional service and ensuring that our customers have a positive experience.
Why Choose Us
With Associated Cab Ltd., you can rest assured that you're in good hands. Our services are designed to provide you with a hassle-free and enjoyable transportation experience. Our commitment to quality, safety, and customer satisfaction sets us apart from the rest.
Customer Service Experiences
Customers have had varying experiences with Associated Cabs, from good to bad. Some have had prompt and polite drivers, while others have faced issues with professionalism, punctuality, and quality of service.
Positive Experiences
Some customers have had positive experiences with the cab service, highlighting the professionalism and helpfulness of certain drivers. For instance, Abd Bakhit, a driver, helped a customer with a dead car battery and ensured they found a place to stay for the night. Another customer, Anne Bouscal, used the service three times in a day and found all the dispatchers and drivers to be professional and pleasant.
Negative Experiences
However, several customers have reported negative experiences. A few drivers have been rude and unprofessional, with one customer, Edith Beaulieu, encountering a driver who was on his cell phone while driving. Another customer, Raheel Khilji, had a terrible experience and decided to stop using the service altogether. There have also been issues with punctuality, with some customers waiting for over an hour for their cab to arrive. The customer service department has also been criticized for their rudeness and lack of apologies.
Complaints and Feedback
Customers have expressed their dissatisfaction with the service through reviews and direct feedback to the company. Some have requested better training for drivers and improved customer service. Others have suggested using alternative services like Uber, highlighting the importance of maintaining good customer service to retain customers.
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