Your Insurance Partner for Life
At Palladium, we've been dedicated to providing independent advice and finding the right insurance coverage for our clients' needs since 1960. As an independent insurance broker serving the community, we're committed to doing more to protect what matters most to you. Whether it's for your business or personal property, we take pride in our ability to tailor our services to meet your unique requirements.
Our Philosophy
Our approach is built on the principle of bringing personal to insurance. We believe that every individual deserves personalized attention and expert guidance when it comes to navigating the complex world of insurance. That's why we take the time to understand your specific needs, educate you about your options, and work tirelessly to find the best possible coverage at the most competitive rate. We're not just insurance brokers - we're your trusted advisors, dedicated to earning your trust and providing you with the peace of mind that comes with knowing you're adequately protected.
Our Services
We offer a wide range of insurance services, designed to cater to the diverse needs of our clients. Whether you're looking for commercial insurance, home insurance, auto insurance, or life insurance, we've got you covered. Our team of over 50 dedicated insurance professionals includes certified risk managers, life insurance and living benefits specialists, employee benefits brokering/consulting experts, and complete commercial and personal insurance specialists. We're committed to providing you with access to a constantly improving selection of specialty services and industry-specific programs, ensuring that you receive the most current advice and information.
What Sets Us Apart
At Palladium, we're proud to be an independent insurance broker with a local presence and national strength. Our partnership with Synex enables us to reach a national audience and make a meaningful impact in the communities we serve. We're committed to staying at the forefront of the ever-changing insurance environment, investing in the professional development of our team to ensure that you receive the highest level of expertise and service. We're also dedicated to maintaining the highest standards of industry compliance and ethics, holding memberships in all professional governance bodies at the regional, provincial, and national levels.
Our Commitment to Community
We believe in giving back to the community we serve. We support local charities and non-profit organizations, donating time and resources to make a positive impact in the lives of those around us. We're proud to be an integral part of the Ottawa community, and we're committed to maintaining our philosophy of personal care - no matter how much we grow, we'll never forget the importance of putting our clients first.
What Our Customers Say
Don't just take our word for it - our customers rave about our personalized service, expert advice, and commitment to finding the best possible coverage for their unique needs. From business owners to individuals, our clients appreciate the time and effort we take to understand their requirements and provide them with tailored solutions that meet their specific needs.
Overall Experience
The reviews suggest that Palladium Insurance has a mixed reputation, with some reviewers having excellent experiences and others having negative ones. The majority of reviewers have given the company 5-star ratings, praising their excellent service, professionalism, and knowledge of their products. Several reviewers have mentioned specific staff members, such as Greg, Angela, Marjolaine, and Carol, who have provided outstanding service.
Positive Aspects
The company's ability to respond quickly to inquiries and provide competitive quotes has been mentioned as a positive aspect. Reviewers have also praised the company's customer service, with some mentioning that they have received help even during their brokers' vacations. The company's knowledge and expertise in insurance products have also been commended.
Negative Aspects
However, one reviewer, Brad McInnis, has reported a series of issues with the company, including difficulty in reaching representatives, inaccurate documentation of property information, and unexpected rate increases. He eventually had to escalate the issues to a partner to resolve the problems.
Additional Feedback
Ray Roussy had a frustrating experience with the company, citing a lengthy wait time for a response to a simple inquiry. N. E. reported receiving incorrect information and having to deal with a broker who was unhelpful.
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