Edge is Tradition. This is our story.
Our Story
Edge Imaging started in 2005 with a simple goal: to transform the traditional school photography experience. Driven by a team of passionate individuals, we set out to capture the spirit of Canadian schools and create lasting memories for students, parents, and communities. Today, we're proud to be the leading school photography company in Canada, serving over 3000 schools across the country.
Our Values
Everything we do at Edge is guided by four core values:
- Fun: We believe school photography should be enjoyable and engaging for students.
- Accountability: We take responsibility for delivering exceptional customer service and flawless results.
- Creativity: We push the boundaries of photography and yearbook design to capture the unique essence of each school.
- Teamwork: Our dedicated team works collaboratively to ensure every step of the process is seamless and enjoyable.
Our Commitment to Privacy & Security
Privacy and security are paramount at Edge. We adhere to the strictest industry standards to safeguard student data, ensuring the utmost confidentiality and integrity of every image and record.
Our Green Initiatives
We are committed to making a positive impact on the environment through our green initiatives. We are proud to have achieved carbon neutrality through our ongoing commitment to sustainable practices.
Our Expertise
Our team of experienced professionals has unparalleled expertise in:
- Professional Photography: We capture stunning and expressive images that capture the essence of each school community.
- Digital Capture: We utilize state-of-the-art equipment and software to deliver high-quality images and seamless online experiences.
- Album Design: Our talented designers create beautiful and engaging yearbooks and photo books.
- Customer Care: Our dedicated customer service team is always ready to provide support and guidance.
Partnering with Edge
Edge Imaging is more than just a school photography company. We are partners in creating unforgettable memories and fostering a sense of community. We believe in the power of photography to capture the joy, excitement, and growth of each school year.
Overall Experience
The majority of reviewers had a negative experience with Edge Imaging, citing poor customer service, low-quality photos, and high prices.
Customer Service Issues
Many reviewers reported poor customer service, including unresponsive phone lines, delayed email responses, and dismissive representatives. Some mentioned being on hold for extended periods of time and receiving no resolutions or apologies for their issues.
Photo Quality Concerns
Reviewers were unimpressed with the quality of the photos, with some stating that they could have taken better photos with their own smartphones. Some mentioned issues with editing, such as a crooked tie that would cost an additional $20 to fix.
Pricing and Value
Many reviewers felt that the prices were too high, especially considering the quality of the photos. Some mentioned that the company was not transparent about their pricing and had no business ethics.
Positive Experiences
A few reviewers had a positive experience with Edge Imaging, citing their ability to adapt to pandemic protocols and produce high-quality memories. One reviewer praised the customer service team for quickly responding to a damaged photo issue and replacing the photos.
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