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A Regulatory Body for Professional Massage Therapy in Ontario
The College of Massage Therapists of Ontario (CMTO) is the regulatory body for Registered Massage Therapists (RMTs) in the province of Ontario, Canada. We ensure the public receives safe, ethical, and effective massage therapy services.
Our Services
CMTO offers a comprehensive range of services to fulfill our mandate:
1. Regulation & Standards
- Develops and enforces standards and rules for massage therapy practice in Ontario.
- Sets requirements for education, registration, and practice competence.
- Investigates complaints and takes disciplinary action against unlicensed or unethical practitioners.
2. Public Protection
- Maintains a searchable registry of licensed RMTs.
- Issues public advisories and consumer information resources.
- Promotes public understanding of massage therapy and its benefits.
3. Education & Advocacy
- Offers educational programs and resources for RMTs and the public.
- Provides a platform for discussing important issues in massage therapy regulation.
- Works collaboratively with stakeholders to advance the profession.
4. Governance & Compliance
- Conducts board elections and appoints committees.
- Publishes governance documents and financial reports.
- Reviews and updates legislation and regulations.
5. Continuous Improvement
- Implements a quality assurance program (STRiVE) to ensure standards are met.
- Regularly reviews and updates its regulations and guidelines.
- Actively engages with stakeholders to gather feedback and make improvements.
We are committed to
- Protecting the public by ensuring safe and ethical massage therapy practice.
- Empowering RMTs to provide high-quality care.
- Promoting public understanding and appreciation of massage therapy.
- Maintaining and strengthening the massage therapy profession in Ontario.
What Sets Us Apart
CMTO stands out due to:
- Strong regulatory framework: Our comprehensive regulations and standards ensure competent and ethical practice.
- Accessible governance: We are committed to open and accountable governance practices.
- Dedicated team: Our experienced and passionate staff are committed to serving the massage therapy community.
- Continuous improvement: We actively seek feedback and adapt to the evolving landscape of massage therapy.
Poor Customer Service and Unprofessionalism
The reviews listed below highlight the poor customer service and unprofessionalism exhibited by the Canadian Mental Health Counselors Association (CMTO). The reviewers express frustration and disappointment with the organization's inability to provide adequate support, constant requests for money, and lack of transparency.
Lack of Support
Reviewers mention that the organization fails to provide adequate support to its members, particularly therapists. They feel that the organization prioritizes making money over helping its members. Avery Corfe, for example, was asked to pay a large sum of money to work, despite being a single parent with limited financial resources. Pink Pearl also felt that the organization did not provide adequate support, stating that it was an "amateurish operation."
Inefficient and Unhelpful Communication
Reviewers have had poor experiences with communicating with the CMTO. Lianne Wouda had trouble rescheduling her exam due to poor communication with the organization. Avery Corfe also struggled with the online registration process and had difficulty reaching someone to resolve the issue. Pink Pearl felt that the organization ghosted her after the interview.
Constant Requests for Money
Reviewers feel that the CMTO is overly focused on making money, rather than providing value to its members. In addition to membership fees, the organization requests money for various services and exams. Ali Slessor, for example, felt that the organization was "greedy" for charging a high rate of $800 per year.
Unprofessional Conduct
Pink Pearl's review highlights the organization's unprofessional conduct during the hiring process. The interviewers failed to disclose important information about the job, such as the need to review complaints of sexual assault. They also lacked technical knowledge and made nonsensical remarks.
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