Empowering Your Ride, One Gear at a Time.
Nestled in the heart of West Kelowna, Outbound Cycle is a passionate team of cycling enthusiasts dedicated to sharing the joy of riding with riders of all levels. It's been over 25 years since we embarked on this journey, driven by a deep love for the sport and a desire to foster a vibrant community of cyclists in the Okanagan region.
Over two decades of experience
Our journey began with a simple vision: to share our passion for cycling and provide the community with top-notch equipment, personalized service, and a welcoming atmosphere. Over the years, we've grown into one of the most trusted bicycle retailers in the area, proudly partnering with renowned brands like Rocky Mountain Bikes to offer a diverse selection of high-performance bicycles and accessories.
Your cycling journey starts here
Whether you're a seasoned seasoned cyclist or just starting out, our knowledgeable staff are ready to guide you every step of the way. We take pride in offering:
- Expert advice: Our experienced staff can assess your needs and recommend the perfect bike and gear for your individual goals and preferences.
- Unparalleled service: From routine tune-ups to complex repairs, our skilled technicians will keep your bike running smoothly and efficiently.
- A welcoming community: Our store is a hub for cyclists of all ages and abilities. Join us for group rides, events, and workshops to connect with fellow enthusiasts and expand your riding experience.
More than just bikes
At Outbound Cycle, we believe in the power of cycling to connect people and foster a sense of belonging. We proudly offer:
- A wide range of accessories: From helmets and gloves to racks and lights, we have everything you need to elevate your riding experience.
- Rental options: Rent a bike for a day or explore our selection of scooters and e-bikes for a thrilling ride.
- Clothing and rentals: Stay comfortable and stylish with our selection of cycling apparel and accessories.
Join us on the road ahead
At Outbound Cycle, we believe cycling should be accessible and enjoyable for everyone. We invite you to visit our store, explore our selection, and discover the joy of riding with us.
Exceptional Customer Service and Quality Products
The reviews for Outbound Cycle showcase a consistent theme of exceptional customer service and quality products. Customers have praised the friendly and knowledgeable staff, the quick turnaround time for repairs, and the competitive pricing. Several reviewers have highlighted the positive experience they had with Glen, the owner, who is known for his cheerful demeanor and helpful advice.
Satisfied Customers and Their Stories
Many customers have shared their positive experiences with Outbound Cycle. For instance, Anne Hunter had her e-bike repaired twice and was extremely satisfied with the service, rating it 5 stars both times. Alisha Klassen appreciated the staff's knowledge and friendly service when she had her bike fixed. Dean Pratley, a long-time customer, had his mountain bike upgraded to electric and was thrilled with the result.
Moreover, Doug Dykeman has been using Outbound Cycle for years and appreciates the friendly advice and local service. Paul Tansey was happy with the quick and affordable tune-up of his old bike, and Nathan Hayhurst has been a loyal customer for over 15 years, praising the shop's selection, stock, and commitment to getting customers back on the road quickly.
Additionally, Peter Green was impressed with the service when his old Specialized Stump Jumper Expert was fixed for a reasonable price, and Maureen Kreck appreciated Glen's help over the years. Christyn Price was grateful for the quick service and affordable pricing when she needed parts for her bike. Kissin Rain was pleased with the repair of her daughter's bike, and Jeff Collins appreciated the solid service and focus on customer satisfaction.
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