Business Details
29 Years
experience
Your Trusted Hot Tub & Swim Spa Dealer in Kitchener
Established in 1997, Premium Wholesale has grown to become Canada's largest Master Spas dealer, operating a 15,000-square-foot showroom in Kitchener, Ontario. Our family-owned business specializes in premium hot tubs, swim spas, and cold tubs from industry-leading brands, offering customers an unparalleled selection of over 40 hot tub models and 5 swim spas on display. With 14 consecutive Master Spas Apex Awards and a BBB A+ rating, we combine product expertise with personalized service, including free consultations, backyard assessments, and comprehensive after-sales support. Our team brings over 50 years of combined experience in helping clients select wellness solutions that match their lifestyle and budget. We maintain strong partnerships with manufacturers like Michael Phelps Swim Spas and H2X, ensuring access to cutting-edge technology and energy-efficient designs.Our commitment to customer satisfaction is demonstrated through our 100% financing options, extended service warranties, and dedicated technical support team. As an award-winning retailer, we prioritize transparency in operations, from explaining operating costs to providing natural water care solutions. Our delivery and service areas span Southern Ontario, including Kitchener, Waterloo, Guelph, and Toronto regions. We maintain strict quality control through manufacturer-backed warranties and regular staff training programs. Customer testimonials consistently highlight our knowledgeable sales team, hassle-free installation process, and exceptional after-sales service as key differentiators in the competitive spa market.
Services
Hot Tubs
Swim Spas
Cold Tubs
Gazebos
Covers
Delivery
Installation
Maintenance
Parts Supply
Warranty Service
Details
- Year established: 1997
Highlights and features
- We offer over 40 hot tub models and 5 swim spas on display for immediate selection
- Our team has 14 consecutive Master Spas Apex Awards for sales excellence
- We provide free backyard consultations and personalized product comparisons
- Our energy-efficient designs reduce operating costs by up to 30% versus competitors
- We maintain a 98% customer satisfaction rate based on 1000+ annual service calls
Associations and certifications
- Better Business Bureau (BBB)
What people say
Exceptional customer service
Knowledgeable sales team
Easy installation process
Energy-efficient designs
Durable construction
Services
Hot Tubs
Our premium hot tubs combine ergonomic design with advanced hydrotherapy technology to deliver personalized relaxation experiences. Featuring models from entry-level to luxury categories, each unit incorporates energy-efficient insulation and customizable jet systems. Backed by manufacturer warranties and our dedicated service team, these spas provide year-round wellness benefits through temperature-controlled water therapy.
Swim Spas
Featuring Michael Phelps Signature and H2X models, our swim spas offer commercial-grade exercise capabilities in residential settings. These units combine adjustable current systems with therapeutic seating areas for comprehensive fitness and relaxation solutions. Backed by industry-leading warranties and professional installation services, they provide year-round aquatic exercise options for all skill levels.
Cold Tubs
Our cold therapy tubs deliver professional-grade recovery solutions for athletes and wellness enthusiasts. Featuring temperature-controlled systems and durable construction, these units support post-exercise muscle recovery and inflammation reduction. Available in multiple sizes with optional mobility features, they complement both home and commercial fitness environments.
Gazebos
We offer premium gazebo solutions designed to protect and enhance outdoor spa installations. Our selection includes durable, weather-resistant structures that provide year-round protection while maintaining aesthetic appeal. Available in multiple design lines, these custom-fit covers help extend equipment lifespan while creating inviting outdoor living spaces.
Maintenance
Our comprehensive maintenance programs ensure optimal performance and longevity of spa equipment. Services include water chemistry management, component inspections, and seasonal preparation. Backed by certified technicians and genuine replacement parts, our maintenance plans help prevent costly repairs while maintaining manufacturer warranty validity through proper care documentation.
Questions
How can I get pricing information for spas or swim spas?
Please contact our Kitchener or Mississauga locations directly for current pricing details, as manufacturer agreements prevent online publication of specific figures.
What surface is required for spa installation?
A level, stable surface like concrete pads, reinforced decks, or compacted gravel bases ensures proper spa support and longevity.
What are typical monthly operating costs?
Energy-efficient Master Spas models typically add $15-$30 to monthly utility bills due to superior Icynene foam insulation technology.
How long does delivery take after ordering?
Most orders deliver within 4-6 weeks depending on inventory availability and site preparation readiness.
Do you offer financing options?
Yes, we partner with Financeit to offer competitive financing plans starting at $49/month with flexible terms.
What warranty coverage is available?
All products come with manufacturer-backed warranties covering structural components, mechanical systems, and surface finishes with optional extended protection plans.
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