Business Details
19 Years
experience
Luxury Spa Experience in Waterloo
Established in 2007, The Waters Spa has redefined the day spa experience in Waterloo as the region's most elegant urban retreat. Our facility combines resort-style luxury with personalized service, featuring full men's and women's locker rooms with infrared saunas, a couples' suite with fireplace and steam shower, and a dedicated manicure/pedicure room for groups. With over 15 years of expertise, we specialize in creating transformative experiences through our signature treatments like the Oak Barrel Cider seasonal ritual and Worldwide Escape body packages. Our team of certified estheticians and registered massage therapists brings extensive industry knowledge, offering customized facials using Eminence Organic Skincare and Footlogix products. As a ten-time winner of Waterloo's Best Spa award, we maintain rigorous quality standards while continuously innovating our service offerings.Our commitment to excellence extends to our facility's design, which incorporates natural elements like flowing water features to enhance relaxation. We serve diverse clientele needs through flexible booking options for individuals, couples, and groups up to 8 people, with special packages for bridal parties, corporate events, and birthday celebrations. Our transparent pricing policy and 24-hour cancellation policy demonstrate our commitment to customer satisfaction, while our partnerships with leading skincare brands ensure treatment efficacy. This combination of expertise, facilities, and service quality has established us as the premier spa destination in the Kitchener-Waterloo region.
Services
Facials
Massage Therapy
Body Treatments
Manicures
Pedicures
Couples Treatments
Seasonal Rituals
Group Services
Skin Consultations
Waxing
Details
- Year established: 2007
Highlights and features
- Voted Best Spa in Waterloo for 10 consecutive years
- Only resort-style spa in Kitchener-Waterloo with infrared saunas
- Certified estheticians using Eminence Organic Skincare products
- Customizable seasonal treatment rituals available
- Dedicated couples' suites and group treatment facilities
What people say
Best spa experience
Wonderful couple's facial
Professional and comforting
Delightfully enjoyable pedicure
Ultimate spa retreat
Services
Facials
Our facials combine professional skincare expertise with premium products to address individual skin concerns. Each treatment begins with a personalized skin consultation to determine the most effective approach for hydration, anti-aging, or skin purification needs. With options ranging from express treatments to deluxe 90-minute sessions, our estheticians use Eminence Organic Skincare products to deliver visible improvements in skin texture and appearance while providing a relaxing experience.
Massage Therapy
Our massage services offer both relaxation and therapeutic benefits through various techniques including Swedish, hot stone, and registered massage therapy. Certified practitioners customize treatments to address specific needs, from stress relief to targeted pain management. Sessions can be enhanced with aromatherapy and specialized add-ons like collagen gloves or muscle-soothing gel, creating a comprehensive wellness experience that promotes both physical and mental relaxation.
Body Treatments
These signature treatments combine global spa traditions with modern techniques to deliver full-body rejuvenation. Seasonal rituals like the Oak Barrel Cider treatment feature immersive experiences with complementary scents and refreshments, while worldwide escapes offer themed journeys through different cultural spa practices. Each 60-90 minute session includes exfoliation, moisturizing applications, and relaxation components to improve skin texture and provide mental refreshment.
Couples Treatments
Designed for shared experiences, these treatments include side-by-side massages, facials, and pedicures in private suites. Packages combine multiple services for extended relaxation periods, with special romantic enhancements available. The treatments maintain individual quality while creating opportunities for connection, featuring synchronized elements that allow couples to experience similar sensations simultaneously while receiving personalized care from separate therapists.
Group Services
Our group offerings accommodate parties of 4-8 guests with coordinated treatments in dedicated spaces. Available for birthdays, bridal events, and corporate functions, these packages combine standard spa services with special pricing and venue arrangements. The manicure/pedicure suite and multiple private treatment rooms allow simultaneous services while maintaining quality standards, with staff assistance available to coordinate group logistics and special requests.
People
Carly Martin
Spa Director
With over a decade of experience at The Waters Spa, Carly Martin leads daily operations with a focus on customer service excellence. Starting as a Spa Attendant in 2011, she has progressively taken on leadership roles, ensuring exceptional guest experiences since becoming Spa Director in 2018.
Cassie Frey
Esthetic Supervisor
Cassie Frey, Esthetic Supervisor since 2015, specializes in skincare education and treatment innovation. With expertise in Phytomer and Eminence product lines, she combines technical knowledge with a personable approach to deliver exceptional facial treatments and train other estheticians in best practices.
Questions
What makes The The Waters Spa Spa unique in Waterloo?
We're Waterloo's only resort-style day spa with infrared saunas, couples' suites, and a dedicated group manicure/pedicure room. Our 10-time Best Spa award recognition reflects our commitment to luxury treatments and personalized service.
Can I book spa services for a large group?
Yes, we accommodate groups of 4-8 in our manicure/pedicure suite and have 7 private treatment rooms. Groups receive 10% off esthetic services Monday-Friday, with special packages available for bridal parties and corporate events.
Do you offer seasonal treatments?
Yes, our Seasonal Body Rituals like the Oak Barrel Cider treatment feature limited-time scents and experiences. These 60-minute packages incorporate seasonal ingredients and themed refreshments for a unique spa journey.
What skincare products do you use?
We use Eminence Organic Skincare and Footlogix products, chosen for their effectiveness and natural ingredients. Our estheticians receive specialized training to deliver optimal results through customized facial treatments.
Are gift certificates available?
Yes, we offer gift certificates in $5 increments that never expire. They can be used for any service or retail product, with no restrictions on redemption dates or service choices.
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