At Premium Wholesale Home & Leisure, we are proud to be the largest Master Spas dealer in Canada, serving the Ontario region with two locations in Kitchener-Waterloo and Mississauga. Established in 1997, our expertise spans over 50 years, and we have grown to become one of the largest showrooms in Ontario, with over 15,000 square feet of display space. Our commitment to providing exceptional customer service, unparalleled selection, and top-notch products has made us the go-to destination for hot tub and swim spa enthusiasts.
Our Story
Our journey began with a passion for helping families create their perfect backyard oasis, and we have been fortunate enough to have helped thousands of families escape their hectic lives and indulge in the joy of relaxation. We take pride in being a family-owned and operated business, dedicated to delivering the absolute best lifetime hot tub ownership experience. Our partnership with Master Spas, the world's largest swim spa manufacturer, allows us to offer an unparalleled selection of products, backed by their expertise and support.
Our Services
At Premium Wholesale Home & Leisure, we offer a wide range of services to cater to your every need. From hot tubs and swim spas to gazebos and covanas, we have an extensive selection of products from industry-leading brands like Michael Phelps Signature Swim Spas, H2X Swim Spas, Twilight Series, Clarity Spas, and many more. Our team of experts is dedicated to providing you with personalized guidance to find the perfect hot tub or swim spa for your backyard. We also offer a variety of accessories and options to enhance your experience, including financing options as low as $49/month OAC.
Our Commitment
We are committed to delivering exceptional customer service, and our dedicated customer service technicians are always available to assist you with any queries or concerns. We take pride in our partnership with Master Spas, which allows us to offer a comprehensive warranty and support program, ensuring that you have peace of mind with your purchase. At Premium Wholesale Home & Leisure, we are passionate about helping you create a backyard oasis that brings joy and relaxation to your life.
Customer Service and Support
The reviews demonstrate that Premium Wholesale Home and Leisure provides exceptional customer service and support. Many customers have praised the company for its stress-free and enjoyable experience, from research to sales and after-sales support. The sales team, including Jonathan, Kyle, and Jon, have been commended for their assistance, expertise, and communication throughout the process. The service team, including Scott, Mackenzie, and Christian, have also received high praise for their professionalism, responsiveness, and willingness to help with any issues that may arise.
Product Quality and Satisfaction
The majority of customers have expressed satisfaction with their purchases, including the hot tubs and spa units. Many have praised the quality of the products, citing features such as energy efficiency, solid construction, and reliability. Some customers have also mentioned that they have returned to the company to purchase additional products or services, demonstrating their trust and loyalty.
Warranty and After-Sales Services
While some customers have experienced issues with warranty and after-sales services, many have reported positive experiences with the company's prompt and effective resolution of problems. The customer service team has been praised for its responsiveness, professionalism, and willingness to listen to concerns and address them promptly.
Summary of Positive Comments
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