Empowering individuals to achieve better mental health and well-being
The Canadian Mental Health Association (CMHA) Hamilton branch is a non-profit community mental health agency dedicated to providing recovery-focused programs and services to adults with serious mental illness. Our team of professionals is committed to supporting individuals of all ages and their families, empowering them to achieve better mental health and well-being.
Our Mission
At CMHA Hamilton, we believe that everyone deserves to feel well. We strive to create a society where mental health is a priority, and where individuals can access the support they need to thrive. Our mission is to provide accessible, inclusive, and person-centered services that promote mental health recovery, foster resilience, and support individuals in their journeys towards wellness.
Our Services
We offer a range of programs and services designed to support individuals with mental health concerns. Our BounceBack program is a free, evidence-based program that helps individuals build skills to improve their mental health. We also provide mental health support through our recovery-focused programs and services, which cater to individuals of all ages and their families. Additionally, we offer resources and support for individuals struggling with suicidal thoughts and/or behaviours, as well as their families.
Our Commitment
At CMHA Hamilton, we are committed to creating a welcoming and inclusive environment that values diversity, equity, and social justice. We believe that mental health is a fundamental human right, and we are dedicated to promoting mental health awareness, reducing stigma, and advocating for the needs of individuals with mental health concerns.
Our Community
We are proud to be part of the Hamilton community, and we believe that collaboration and partnerships are essential to achieving our mission. We work closely with local organizations, healthcare providers, and community groups to ensure that our services are responsive to the needs of our community. We also recognize the importance of inclusivity, diversity, and cultural sensitivity in our services, and we strive to create a safe and supportive environment for all individuals.
Professionalism
The overall professionalism of the institution is a topic of concern among several reviewers. One reviewer describes the staff as "machine-like" and states that they are never available when needed, suggesting a lack of empathy and understanding. Another reviewer shares a personal experience where a worker was unsympathetic and didn't provide adequate support, stating that the workers and nurses need training on showing compassion.
Availability and Support
Several reviewers express frustration with the lack of availability and support provided by the institution. One reviewer describes feeling abandoned during the COVID-19 pandemic, stating that the institution's offices were manned by machines and that staff were never available when needed. Another reviewer describes feeling unwelcome and unsupported due to their agoraphobia and panic disorder, stating that the institution refused to take them on as a client.
Positive Experiences
On the other hand, several reviewers share positive experiences with the institution. One reviewer praises the support they received from the groups, counselors, and therapists, stating that they felt heard and understood during their time of need. Another reviewer thanks the institution for their support during a crisis, stating that the social worker and director went above and beyond to assist them in their mental health journey.
Housing Program
One reviewer praises the institution's housing program, stating that it provides valuable support to individuals learning to live independently.
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