Business Details
28 Years
experience
Emergency
services
Your Trusted IT Partner in Edmonton
EagleRock Computer has been delivering trusted IT solutions to the Greater Edmonton Region since 1998. Our mission is to provide professional, transparent technology services that allow businesses and individuals to focus on their core operations without IT disruptions. Headquartered in Fort Saskatchewan, Alberta, we serve clients across Canada with a team of certified technicians who prioritize personalized support, plain-language communication, and comprehensive infrastructure management. With over 24 years of experience, we offer 24/7 emergency response, cybersecurity protections, data backups, hardware/software management, and Microsoft Surface deployment.Our client-centric approach includes a 90-day satisfaction guarantee, no long-term contracts for co-managed services, and a commitment to resolving technical issues promptly while educating clients on technology decisions. Recognized for our reliability and expertise, we serve diverse industries including non-profits, veterinary clinics, and legal firms, maintaining a 100% confidence rating from long-term clients.
Services
Managed IT Support
Computer Repair
Network Security
Data Recovery
Co-Managed IT
Details
- Year established: 1998
Highlights and features
- 24+ years of local IT expertise in Edmonton
- 24/7 emergency support with guaranteed call response
- Plain-language technical explanations without jargon
- Comprehensive solutions covering all IT infrastructure needs
- 90-day 100% satisfaction guarantee on multi-year contracts
Associations and certifications
- Microsoft Surface for Business Authorized
What people say
Prompt service
Knowledgeable technicians
Reliable support
Excellent customer service
Proactive solutions
Services
Managed IT Support
EagleRock Computer provides comprehensive managed IT services covering network security, system updates, and infrastructure maintenance. Our team handles cybersecurity protections, data backups, hardware/software management, and compliance audits while offering 24/7 monitoring and emergency response. Clients benefit from priority support, full-time service desk access, and security protections tailored to business needs.
Computer Repair
We offer complete computer repair solutions including virus removal, data recovery, and system optimization. Services cover all device types with on-site and remote support options. Technicians perform hardware upgrades, Windows optimization, and managed updates to prevent downtime while maintaining data security through Sophos antivirus configurations.
Network Vulnerability Scans
Our security audit services identify network weaknesses through external/internal scans and domain audits. Using advanced tools, we detect outdated services, misconfigurations, and security gaps while providing actionable recommendations. Clients receive detailed risk reports and remediation guidance to prevent cyberattacks and maintain system integrity.
Co-Managed IT
This customized solution combines client IT teams with our experts to fill support gaps and enhance capabilities. We provide professional tools, training, and on-demand assistance while handling routine maintenance and security updates. Benefits include cost savings, 24/7 expert access, and scalable support tailored to organizational needs.
Managed Detection & Response
Our 24/7 threat detection service uses Sophos technology and analyst expertise to identify and neutralize cyber threats. The team actively monitors networks, responds to attacks in real-time, and implements protective measures against ransomware and data breaches while providing ongoing security optimization recommendations.
People
Greg Richardson
Founder & CEO
Greg Richardson founded EagleRock Computer in 1998 after studying business at NAIT. With over two decades of IT experience, he leads a 7-member team while maintaining hands-on client involvement. Greg combines technical expertise with business acumen to ensure client satisfaction.
Brian Slaney
Senior Technician
Brian Slaney brings extensive public and private sector experience to EagleRock. With background in Alberta government departments and school boards, he specializes in enterprise IT solutions while providing personalized support to business clients across Canada.
Russ Johanntges
Technician
Russ Johanntges transitioned to IT after 35 years in medical equipment sales. Certified in CompTIA A+ and TestOut PC Pro, he combines technical skills with client-focused service developed through nine years of computer repair experience.
Penny Durocher
Web Developer/Technician
Penny Durocher specializes in web development and technical support. A NAIT graduate, she expertly handles PHP, WordPress, and website security while providing clear explanations of technical issues to clients in plain language.
Questions
What IT services do you offer for businesses?
We provide managed IT support, co-managed solutions, cybersecurity protections, network vulnerability scans, and 24/7 emergency response services tailored to business needs.
Do you serve clients outside Edmonton?
Yes, we support clients across Alberta including remote offices throughout Canada with both on-site and remote service options.
What happens during the 90-day satisfaction guarantee?
If unsatisfied during the first 90 days of a multi-year contract, clients may terminate service and receive a full refund of all fees paid.
How quickly do you respond to service requests?
We answer calls during business hours within three rings and prioritize urgent issues with 24/7 emergency support availability.
What cybersecurity protections do you provide?
Our security services include vulnerability scans, threat detection, ransomware protection, and employee training to prevent data breaches and system compromises.
Can you help with both hardware and software issues?
Yes, we handle complete computer repairs, data recovery, system optimization, and software management including antivirus protection and application support.
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