One Community, Caring Together
At Headwaters Health Care Centre, we are dedicated to providing high-quality, patient-centred care to our community. Our team of professionals is committed to delivering exceptional care to patients, families, and caregivers in Dufferin-Caledon. We are proud to offer a range of services, including emergency department visits, inpatient stays, birthing services, and more. Our goal is to provide integrated care close to home, ensuring that our patients receive the best possible care for their physical, emotional, and spiritual well-being.
Our Services
We offer a wide range of services to meet the diverse needs of our community. From emergency care to rehabilitation, we are equipped to provide compassionate and effective care. Our services include:
- Emergency Department: Our emergency department is open 24/7, providing urgent care to patients in need. We also offer virtual urgent care and walk-in clinics as alternatives to the emergency department.
- Inpatient Care: Our inpatient units are designed to provide comfortable and compassionate care to patients requiring hospitalization. We offer a range of accommodations, including private and semi-private rooms.
- Birthing Services: Our birthing unit is equipped to provide a safe and supportive environment for mothers and their families. We offer birthing classes, lactation support, and more.
- Rehabilitation: Our rehabilitation program is designed to help patients recover from illness or injury. We offer physical, occupational, and speech therapy, as well as other supportive services.
- Ultrasound: Our nurse-led Ultrasound Guided PICC insertion program improves patient access to life-saving treatments.
- Spiritual Care: Our spiritual care program provides emotional and spiritual support to patients, families, and caregivers.
Our Commitment
At Headwaters Health Care Centre, we are committed to providing exceptional care to our patients, families, and caregivers. We believe in putting our patients first, and we strive to create a compassionate and supportive environment that meets their unique needs. We are dedicated to continuous improvement, and we work closely with our community partners to deliver more integrated health care with a singular purpose for a healthier future.
Our Community
We are proud to be a part of the Dufferin-Caledon community, and we are committed to giving back. We offer a range of community programs and services, including TeleCheck, which brings enhanced services to older adults and multicultural communities. We also partner with local organizations, such as Polycultural Immigrant and Community Services, to provide support to our community.
Hospital Experiences
Poor Patient Care and Long Wait Times
Multiple reviewers had negative experiences with long wait times and poor patient care at the hospital. Sunny Sharma reported a five-hour wait for a two-month-old baby in the ER, and Al Zammit mentioned waiting for eight hours with six patients ahead and only one doctor available between 8 pm and 8 am. These experiences highlight the hospital's inability to manage patient flow and provide timely care.
Unprofessional and Unorganized Staff
Reviewers also reported unprofessional and unorganized staff behavior. Tracy Nguyen mentioned a nurse who yelled at her over the phone and hung up, while Natalie Balta criticized the hospital's discriminatory vaccine policy and junior staff working in high-level positions. Nick Smith even suggested that there should be an investigation into the hospital's practices and staff behavior.
Triage Issues and Lack of Resources
Tyler Nolan criticized the hospital's triage system, noting that non-emergency cases were prioritized over more urgent ones. Nikki F. also mentioned issues with triage, as well as a lack of available COVID tests for her son and daughter when they were sick.
Rude and Dismissive Nurses and Doctors
Mark Abernethy described the nurses and doctors at the hospital as rude, dismissive, and a "disgrace to their profession and humanity." Nikki F. also reported negative experiences with nurses, including one who broke an IV needle inside her arm and another who mixed up her children's information.
Lack of Resources and Security
Alexandru Visa Perieteanu noted that the hospital had four security guards but lacked medical supplies. Nick Smith mentioned 80 open positions for hire, which would not affect patient care.
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