Business Details
17 Years
experience
Expert Computer Repair & IT Services in Kelowna
CSR Computer Service & Repair has been serving the Kelowna community since 2009, founded by Bill Henthorn, a seasoned professional with decades of experience in the computer industry. Our commitment to exceptional customer service stems from Bill's belief that customer satisfaction is the cornerstone of any successful business. We specialize in comprehensive computer repair and IT support, catering to both individual and business needs. Our services range from hardware and software repairs to network setup and data recovery, ensuring tailored solutions for every client. Bill's extensive background, including roles as a support technician and trainer, informs our approach to problem-solving and technical expertise.We prioritize transparency, reliability, and personalized service, ensuring clients receive both quality repairs and clear communication. Our community involvement, including volunteer work in local sports and charitable initiatives, reflects our dedication to giving back. Over the years, we've grown steadily, expanding our facilities and client base while maintaining the same hands-on, customer-first approach. Our goal is to demystify technology through professional service, whether addressing urgent repairs or implementing long-term IT strategies. With competitive pricing and a focus on lasting relationships, we aim to be Kelowna's trusted partner for all computer-related needs.
Services
Computer Repair
Data Recovery
Network Support
Virus Removal
Hardware Installation
Software Repair
Laptop Repair
Mac Repair
Cloud Backup
On-Site IT Support
Details
- Year established: 2009
Highlights and features
- We offer 15+ years of hands-on computer repair experience from certified technicians.
- Our team provides on-site and in-shop services with transparent pricing.
- We guarantee satisfaction with all repairs and IT support solutions.
- Our community involvement ensures local expertise and accountability.
- We combine technical proficiency with personalized, client-focused communication.
What people say
Prompt and professional
Excellent work
Reasonable pricing
Saved our data
Quick and efficient
Services
Computer Repair
We diagnose and fix hardware and software issues for desktops and laptops, including screen replacements, hard drive upgrades, and system optimization. Our technicians handle Windows and Mac devices with precision. With in-shop and on-site options, we minimize downtime for both personal and business users.
Data Recovery
Specialized recovery services retrieve lost data from damaged drives using advanced tools. We handle both functional drives with corrupted files ($85+) and physically damaged units ($125+), prioritizing data integrity while providing clear recovery success estimates.
Network Support
We design, install, and maintain wired/wireless networks for homes and businesses. Services include troubleshooting connectivity issues, optimizing network performance, and implementing secure configurations to ensure reliable IT infrastructure for Kelowna clients.
Virus Removal
Our technicians eliminate viruses and malware using basic ($60) and advanced ($80) methods, including system isolation techniques. We protect devices from future threats through security optimization and client education on safe computing practices.
Hardware Installation
We replace and install computer components like RAM, power supplies, and storage drives ($42.50+). This service extends device lifespan and improves performance, with technicians ensuring compatibility and proper configuration for optimal system functionality.
People
Bill Henthorn
Owner
Bill Henthorn founded CSR Computer Service & Repair in 2009 after 15+ years in IT support and training. He oversees daily operations while balancing single parenthood and community volunteer work, including minor soccer coaching and charity events.
Questions
What services does CSR Computer Service & Repair offer?
We provide computer repair, data recovery, network setup/maintenance, virus removal, hardware/software installation, cloud backup solutions, and on-site IT support for businesses and individuals.
Do you offer both in-shop and on-site repairs?
Yes, we provide in-shop repairs at $85/hour and on-site services at $95/hour for added convenience.
How does CSR handle data recovery?
We attempt data recovery from functional drives starting at $85, with specialized methods for damaged sectors at $125, ensuring maximum data preservation.
Are there discounts for local businesses?
We offer competitive pricing and tailored network support packages for small businesses in Kelowna.
What payment methods are accepted?
Payment options and specific methods can be discussed directly with our team during service booking.
