Departure Bay Automotive Service Centre is a family-owned and operated garage proudly serving the Greater Nanaimo Area for over 25 years. Our team of experienced mechanics is dedicated to providing honest, upfront service and comprehensive automotive repairs at competitive prices.
Our Services
We offer a comprehensive range of services to keep your vehicle running its best, including:
General Repairs
- Brake repairs and inspections
- Engine diagnostics and repairs
- Transmission repair and replacement
- Steering and suspension troubleshooting
- Electrical system diagnostics and fixes
- Cooling system repairs
- Oil changes and lubrication
Preventative Maintenance
- Routine tune-ups and inspections
- Oil and filter changes
- Belts and hoses replacements
- Battery testing and replacement
- Tire rotations and balancing
Safety Inspections
- ICBC-approved inspections for vehicle safety and roadworthiness
- Out-of-province inspections for vehicles moving between provinces
Additional Services
- Vehicle diagnostics using state-of-the-art equipment
- Loaner cars available in some cases
- Flexible scheduling and appointment options
Our Values
At Departure Bay Automotive Service Centre, we believe in:
- Honesty: We only recommend repairs that are absolutely necessary, and we provide clear explanations about the work that needs to be done.
- Transparency: We provide upfront pricing and written estimates before any work begins.
- Quality: We use only quality parts and fluids in our repairs.
- Customer Service: We are committed to providing excellent customer service and ensuring your complete satisfaction.
Experience the Departure Bay Difference
When you choose Departure Bay Automotive Service Centre, you can expect:
- A team of highly skilled and certified mechanics
- Friendly and professional service
- Clear and concise communication about your vehicle's needs
- Competitive rates and transparent billing
- A focus on building lasting relationships with our customers
We value your time and money, and we are committed to getting you back on the road as quickly and efficiently as possible. Contact us today to schedule your appointment and experience the Departure Bay difference!
Overall Experience
The reviewers had an overwhelmingly positive experience with Departure Bay Automotive, with all 9 reviews giving 5-star ratings. They praised the shop's staff, including Alan and his team, for being knowledgeable, efficient, professional, and trustworthy. Many reviewers mentioned that they had been going to this shop for years and would continue to use it in the future.
Customer Service
The reviewers were impressed with the shop's customer service. They praised the staff for being friendly, helpful, and welcoming. One reviewer mentioned that they were able to get their car in quickly for repair after it overheated on a ferry, and another mentioned that the shop was understanding and accommodating when they brought their car in as a walk-in.
Repair Services
The reviewers had positive experiences with the shop's repair services, including oil changes, brake service and repair, electrical work, and air and cabin filter services. They praised the shop for being thorough and transparent in their repairs, and for being honest about what needed to be done.
Pricing
Several reviewers mentioned that they were happy with the shop's pricing, saying that it was fair and affordable. One reviewer mentioned that they were surprised by how quickly and inexpensively they were able to get their brakes fixed.
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