Expert Knowledge, Safer Homes. Book Your Service Call Today!
Nestled in the heart of Toronto, Fireplace Experts stands as a trusted beacon of expertise in contemporary fireplace technology. We take pride in delivering unparalleled customer service, meticulous craftsmanship, and a meticulous attention to detail on every project.
Our Journey
Founded on a foundation of comprehensive knowledge and years of experience, we believe in the transformative power of a fireplace. Beyond simply installing or repairing them, we strive to create a tailored experience that reflects your unique vision and warmth needs.
What We Do
Our comprehensive services encompass the entire spectrum of fireplace needs, offering:
1. Fireplace Maintenance
- Routine inspections to ensure optimal performance and safety.
- Expert cleaning to restore pristine aesthetics.
- Troubleshooting and repair of any issues promptly.
2. Fireplace Repair
- Diagnosing and resolving gas-related problems with precision.
- Replacing faulty or malfunctioning parts with genuine OEM replacements.
- Ensuring a secure and reliable functioning fireplace.
3. Fireplace Installation
- Professional installation of new gas fireplaces for residential, commercial, and business properties.
- Custom design consultations to achieve your desired aesthetic.
- Adherence to all building codes and safety regulations.
4. Fireplace Makeovers
- Creative and personalized upgrades to enhance the visual appeal and functionality of your fireplace.
- Selection of high-quality materials and modern components to suit your taste.
- Attention to detail for a seamless and cohesive transformation.
Client Testimonials
"Collin was fantastic! He restored our 25-year-old fireplace to its former glory." - Steven T.
"The technician arrived promptly, was highly knowledgeable, and resolved the issue quickly and efficiently." - Edward Y.
"Fireplace Experts truly lived up to their name - absolute experts in their field!" - Louis B.
Join the Fireplace Experts Family
If you seek a reliable partner to elevate the warmth and comfort of your home, choose Fireplace Experts. We are committed to delivering exceptional service, exceeding expectations, and ensuring your complete satisfaction. Contact us today and let's create a warm and inviting ambiance in your space!
Unsatisfactory Service Experiences
Some customers have had disappointing experiences with Fireplace Experts, citing issues with scamming, overpricing, and poor customer service. Taylor Collins, for instance, was scammed out of $310 for a supposed assessment, which ultimately revealed that the fireplace was still in good working order. Sam Samara also felt taken advantage of, with the technician charging him $180 for a service visit that did not address the issue with his fireplace.
Positive Experiences
On the other hand, many customers have had positive experiences with Fireplace Experts, praising the company's knowledge, expertise, and customer service. John Sullivan, for example, had a technician come to fix his fireplace quickly and efficiently. Jocelyn Merkley and Marc Weisinger both reported that the company's technicians were able to resolve issues with their fireplaces and left their homes with functioning fireplaces.
In Between Experiences
Some customers have had mixed experiences with Fireplace Experts, with some aspects being satisfactory while others were not. Hussain Shivji, for instance, was charged a service fee despite the technician only changing batteries and explaining that the issue was likely with the remote control. Tenny Abe was impressed with the company's timeliness and customer service, but Nelson Garcia experienced a delayed arrival from the technician.
Technicians' Troubles
Derek P. had a particularly poor experience with a technician who was late, uncommunicative, and tried to sell him on unnecessary maintenance. The office refused to refund the full amount, citing that it was the customer's word against the technician's.
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