Fresh Start - Every Time, Every Place
Dedicated to Recovering from Water, Sewage & Disaster Damage
911 Restoration Durham stands ready to tackle any disaster that life throws your way, offering comprehensive restoration and cleanup services for water damage, sewage backup, mold removal, and fire damage. With a team of experienced professionals and state-of-the-art equipment, we work swiftly and efficiently to restore your property to its pre-incident condition.
A Fresh Start for your Property
We understand that facing damage to your home or business can be overwhelming. Our mission is to provide a comprehensive and compassionate experience, guiding you through every step of the restoration process. We work closely with insurance companies and handle all the paperwork so you can focus on healing and recovery.
Water Damage Restoration
- Efficient water extraction and drying
- Comprehensive inspection and damage assessment
- Remediation of structural and personal belongings
- Mold mitigation and removal
- Complete restoration to pre-damage condition
Sewage Backup Cleanup
- Prompt response and containment measures
- Expertise in locating and repairing the source of the backup
- Complete removal and sanitation of affected areas
- Odor mitigation and sanitation treatments
Mold Removal
- Thorough inspection and identification of affected areas
- Safe and effective mold removal using certified cleaning agents
- Restoration of affected materials
- Implementation of protocols to prevent future mold growth
Fire Damage Restoration
- Efficient control of smoke and soot damage
- Removal of damaged materials and debris
- Comprehensive cleaning and restoration of affected areas
- Complete restoration of functionality and aesthetics
Disaster Recovery
- 24/7 emergency response for flood, wind, and other disasters
- Comprehensive damage assessment and restoration plan development
- Collaboration with local resources for additional support
- Guidance through the process of disaster recovery and mitigation
Quality You Can Trust
911 Restoration Durham is committed to exceeding your expectations. Our technicians are certified and experienced in all aspects of restoration work. We use only the highest quality materials and equipment to ensure a lasting and effective restoration. Our dedication to quality is reflected in our:
- Prompt response times: We understand the urgency of your situation and mobilize quickly.
- Clear communication: We keep you updated throughout the process and answer your questions promptly.
- Accurate estimates: We provide transparent and detailed estimates before any work begins.
- Guaranteed results: We stand behind our work with a satisfaction guarantee.
Emergency Response and Cleanup
The reviewers praised the quick response and efficient cleanup services provided by 911 Restoration. In cases of unexpected flooding, the team arrived within a few hours, and the cleanup was finished by late afternoon. The reviewers appreciated the prompt attention and the ability to restore their properties to their original state within a few days.
Professionalism and Customer Service
The reviewers commended the professional service and excellent customer care provided by Mike, the manager of 911 Restoration of Durham. He was described as assuring during difficult times and helped with negotiating with insurance companies to ensure proper replacement of damaged items.
Work Quality and Reliability
The reviewers were satisfied with the quality of work performed by the team. The reviewers noted that the area was kept clean during and after the work was completed, and the new flooring was installed properly.
Issues with Response Time and Completion
One reviewer had a negative experience with the service, citing slow response to concerns, slow completion of work, and lack of communication. They had to contact the corporate office to determine if the service was still in operation.
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