Experience the best in auto repair - schedule your visit today!
At Virginia Tire & Auto, we pride ourselves on being more than just an auto repair shop. We're a family-owned business dedicated to providing top-notch car care services to the residents of Northern Virginia. Our team of expert technicians, comfortable waiting areas, and commitment to exceptional customer service set us apart from the competition. Whether you need a routine oil change, tire rotation, or more complex repairs, we've got you covered.
Our Mission
Our mission is to take the stress out of auto repair by providing a hassle-free experience that exceeds our customers' expectations. We understand that your vehicle is a vital part of your daily life, and we're dedicated to getting you back on the road quickly and safely. Our technicians are trained to diagnose and repair any issue, from brakes and transmissions to air conditioning and heating systems. We use only the highest-quality parts and materials, and our 110% tire price guarantee ensures you get the best deal on your new tires.
Our Services
We offer a wide range of services to keep your vehicle running smoothly, including:
- Tire services: alignments, tire repair, tire rotation, and wheel balancing
- Preventative maintenance: oil changes, VA safety and emissions inspections, and scheduled maintenance
- Repair services: vehicle diagnostic, air conditioning and heating, brakes, engine repair, exhaust system, fuel system, steering and suspension, and transmission
- Additional services: batteries, belts and hoses, pre-purchase car inspection, and wiper blades, light bulbs, and other accessories
Our Values
At Virginia Tire & Auto, we're committed to living our core values every day:
- Professionalism: Our technicians are trained to provide exceptional service, and our facilities are spotless and well-maintained.
- Attentiveness: We listen to our customers' needs and concerns, and we're dedicated to providing personalized service.
- Genuineness: We're a family-owned business, and we treat our customers like family.
- Forward thinking: We're always looking for ways to improve our service, from investing in the latest technology to staying up-to-date on the latest industry trends.
Customer Reviews of VA Tire and Auto in One Loudoun
Customer Satisfaction
- Cassie Richwine, a satisfied customer, gave a 5-star rating for the excellent service she received at the shop. She mentioned that the staff was friendly and quick, and they were able to diagnose an issue with her car that wasn't related to the battery.
- Adam Bingaman, who also gave a 5-star rating, mentioned that the manager, Sam, was very helpful in explaining the reasons behind the problems with his car and the solutions, making him feel more confident in the fairness of the treatment.
- Kathleen R., another happy customer, gave a 5-star rating for the quick and easy online scheduling, professional customer service, and excellent communication throughout the process.
Customer Concerns
- Jared Mummert, who rated the shop 1 star, had a series of issues with his car after getting it serviced at the shop. He experienced an overheating engine due to a misplaced coolant, and later, a grinding sound in the steering wheel due to improper tire installation.
- Damien Lee, who also gave a 1-star rating, had a similar issue with the shop forgetting to put the oil cap back on his car, causing oil to spill and resulting in a burnt oil smell.
- Nicholas Pchelka, with a 1-star rating, advised against taking your car to the shop for anything other than inspections, oil changes, and tire rotations, as he believes there are too many instances of unnecessary work and subpar service.
- Christine, who gave a 1-star rating, was disappointed with the shop's failure to honor her appointment and the manager's failure to follow up with her regarding her concerns about dirty new tires.
- Brendan Connery, with a 1-star rating, mentioned that his truck's tires were not balanced, the 25-point inspection was not completed, and the tire pressure was not corrected. He also mentioned that his windshield washer fluid light came on shortly after his visit.
- Craig Atkinson, who gave a 1-star rating, was upset that his appointment for an oil change was not honored due to the shop being "overbooked, " and he felt that the service guy was not helpful in explaining their policy on appointments.
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