At Diversified Glazing Systems Ltd., we pride ourselves on being a boutique supplier of high-end windows and doors, catering to the luxury home market in Western Canada, particularly in the Lower Mainland of Vancouver and surrounding areas. With over 70 years of combined experience in the industry, our team of experts is dedicated to providing exceptional customer service, superior products, and unparalleled project management.
Our Mission
Our business model is built on a simple yet robust foundation - we only represent window and door manufacturers who share our commitment to delivering products that consistently meet the highest quality standards. We take pride in our ability to supply custom windows and doors, as well as standard sizes, specializing in oversized windows, oversized doors, and sliding doors. Our team of experienced professionals, led by President/CEO Nick Ridout, is dedicated to providing personalized service, expert advice, and attention to detail to ensure that our clients' expectations are not only met but exceeded.
Our Team
Meet the crew that makes it all happen! Our team is comprised of industry veterans who share a passion for delivering exceptional customer service and superior products. With a collective experience of over 70 years, we have honed our expertise in the luxury home market, developing long-standing relationships with well-respected contractors and homeowners. Our team includes Nick Ridout, President/CEO; Sean Stack, Sales/Operations Manager; and Patty Oswald, Office Manager.
Why Choose Us
What sets us apart is our unwavering commitment to providing exceptional customer service, superior products, and unparalleled project management. We guarantee that you will not find better representation or products from any other supplier. Our team is dedicated to ensuring that every project, regardless of size or complexity, is completed to the highest standards, on time, and within budget. Whether you're building, renovating, or simply dreaming, we invite you to experience the Diversified Glazing difference.
Our Partners
We proudly represent two of the industry's leading manufacturers - Fleetwood Windows & Doors and Quantum Windows. Fleetwood, based in Corona, California, is the preeminent manufacturer of thermally-broken architectural aluminum windows and doors in North America. Quantum Windows, based in Everett, Washington, is renowned for its high-quality, energy-efficient windows and doors. Our partnership with these esteemed manufacturers enables us to offer our clients a wide range of products that meet the highest quality standards.
Product Quality and Installation Issues
The review by Paul Joyce highlights several issues with the product quality and installation process of the windows and sliders supplied by the company. The author had a positive experience during the sales process, but once the installation began, several problems arose. The company measured the wrong size for the main multi-slide, and the front slider was warped, making it difficult to close. The author was told that these issues would be fixed, but after two years, the problems persist.
Customer Service and Communication
The author also experienced poor customer service and communication from the company. Despite multiple follow-ups, the issues with the windows were not addressed, leading to further frustration and dissatisfaction. The author's experience suggests that the company may have difficulties in providing adequate after-sales support and resolving customer complaints in a timely manner.
Positive Feedback
In contrast, Tom K.'s review highlights the positive experience he had with the company, particularly with the owner Nick. Tom found Nick to be extremely knowledgeable about the products and industry, making it a pleasure to work with the firm.
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