Business Details
Emergency
services
Trusted Plumbing and Drain Services in Victoria, BC
Callaway Plumbing and Drains is a locally owned and operated business serving Victoria, BC for over 15 years. Our licensed and insured team specializes in residential and commercial plumbing, drain cleaning, and backflow testing. With advanced equipment and certified technicians, we address everything from minor repairs to complex renovations. Our 24/7 emergency services ensure prompt solutions for urgent issues. We prioritize customer satisfaction through transparent communication, competitive pricing, and meticulous cleanup. Our camera inspection technology identifies hidden problems, while preventive maintenance programs reduce future risks.Backed by a BBB A+ rating, we combine technical expertise with a commitment to community service. Our team includes Red Seal plumbers and certified backflow testers, ensuring compliance with local regulations. From hot water tank installations to sewer line repairs, we deliver reliable, long-term solutions. Our reputation for honesty and efficiency has made us a trusted choice for Victoria residents and businesses.
Services
Drain Cleaning
Plumbing Repairs
Camera Inspections
Backflow Testing
Hot Water Tanks
Highlights and features
- 15+ years of local plumbing expertise in Victoria, BC
- 24/7 emergency service with rapid response times
- Certified Red Seal plumbers and backflow testers
- Advanced camera inspections for precise diagnostics
- BBB A+ rated for customer satisfaction and reliability
Associations and certifications
- Better Business Bureau (BBB)
What people say
Prompt and professional service
Reasonable pricing
Clean workspaces
Expert problem-solving
Clear communication
Services
Drain Cleaning
Our professional drain cleaning service removes blockages using specialized equipment. We handle residential and commercial sewer lines, perimeter drains, and kitchen/bathroom fixtures. Technicians use high-powered snakes and camera inspections to identify root causes like tree intrusion or mineral buildup. Preventive maintenance programs reduce future clogs. Service includes complete site cleanup and customer education on drain care.
Plumbing Repairs
We repair all plumbing systems including leaks, faucets, toilets, and water lines. Our Red Seal plumbers diagnose issues quickly using industry-standard tools. Services cover residential and commercial properties with same-day emergency repairs. We stock common replacement parts for immediate fixes. Technicians provide cost estimates before work begins and guarantee first-visit solutions.
Camera Inspections
Advanced camera equipment locates blockages, cracks, and root intrusions in drain lines. Inspections document pipe condition with video recordings for accurate diagnosis. This non-invasive method identifies repair needs without excavation. Technicians explain findings and recommend targeted solutions. Used for sewer lines, perimeter drains, and pre-renovation assessments.
Backflow Testing
Certified technicians install, test, and maintain backflow prevention devices to protect drinking water. Services comply with CRD regulations for commercial properties. We handle DCVA and RPBA assemblies for varying risk levels. Annual testing ensures code compliance. Documentation submitted to local authorities after each inspection.
Hot Water Tanks
We supply and install residential/commercial hot water tanks from 5-100 gallons. Brands include Rheem, John Wood, and AOSmith with 8-year warranties. Lifetime warranty options available. Technicians assess replacement needs based on age (typically 9-10 years) and efficiency. Same-day service for emergency replacements with proper disposal of old units.
People
Brett
Journeyman Plumber/Gasfitter
25+ years Victoria plumbing experience. Certified backflow tester with expertise in drain cleaning and emergency repairs. Prioritizes customer education and preventive maintenance solutions.
Blair
Office Manager
5 years managing Callaway's operations. Coordinates scheduling and customer communications with professionalism. Ensures smooth business processes while maintaining client relationships.
Timea
Receptionist
Customer service specialist handling initial service requests. Provides timely solutions for plumbing emergencies and appointment scheduling with empathetic support.
Bob
Journeyman Plumber
18 years plumbing experience. Known for efficient problem-solving and positive attitude. Specializes in complex commercial plumbing systems and emergency response.
Jarret
Apprentice Plumber
4th-year apprentice with renovation expertise. Focuses on residential/commercial projects with attention to detail. Builds strong contractor relationships through thorough documentation.
Questions
What plumbing services do you offer in Victoria?
We provide drain cleaning, plumbing repairs, hot water tank installations, backflow testing, and camera inspections for residential and commercial properties.
Are you available for emergency plumbing services?
Yes, our 24/7 emergency service responds to urgent issues like burst pipes, sewer backups, and water heater failures across Greater Victoria.
How do camera inspections benefit drain maintenance?
Camera inspections identify hidden issues like root intrusion or pipe cracks without excavation, allowing targeted repairs and preventing future problems.
Do you service commercial properties?
Yes, we handle commercial backflow testing, plumbing maintenance, and emergency repairs for businesses in Victoria and surrounding areas.
What makes your team qualified?
Our certified Red Seal plumbers and backflow testers have 15+ years of local experience, using advanced equipment for reliable solutions.
