Nestled in the heart of Thunder Bay, Northwestern Veterinary Hospital stands as a beacon of compassionate care for your furry friends. Founded on a foundation of quality, compassion, and competence, our team of experienced veterinarians and dedicated staff are committed to providing exceptional healthcare for pets throughout every stage of their lives.
Who We Are
We are a local, independently owned veterinary hospital with a deep-seated passion for animal welfare. Our team of 12 veterinarians and nearly 50 passionate staff reside in Thunder Bay, understanding the special bond you share with your beloved companion. We are proud to be an integral part of the community, serving pet owners with unwavering dedication and personalized care.
Our Services
From routine health checkups to comprehensive medical, surgical, and preventative care, we offer a comprehensive range of services to ensure your pet's physical and emotional wellbeing.
Here's what sets us apart
- Personalized Care: We take the time to understand your pet's individual needs and tailor our care accordingly.
- Compassionate Staff: Our experienced veterinarians and technicians approach every interaction with empathy and understanding.
- Advanced Technology: We utilize state-of-the-art technology for accurate diagnoses and effective treatments.
- Preventative Care: We emphasize preventative care to keep your pet healthy and avoid potential problems down the road.
- Surgical Expertise: Our skilled surgeons perform a wide range of surgical procedures with precision and care.
Our Services Include
- Medical Services: General medical care, vaccinations, parasite control, and nutritional consultations.
- Surgical Services: Orthopedic, soft tissue, and dental surgeries.
- Anesthesia and Patient Monitoring: Comprehensive care for your pet during and after surgery.
- Euthanasia: Sensitive and compassionate end-of-life care.
- Wellness and Prevention: Comprehensive healthcare plans to keep your pet healthy throughout their lifespan.
Negative Reviews
The negative reviews highlight concerns about the hospital's responsiveness and customer service. Some reviewers felt that the hospital was unwilling to provide emergency care or see pets in distress, despite being a veterinarian hospital. Others experienced poor communication, with long wait times to receive callbacks or updates on pet care. One reviewer reported that the hospital's handling of their pet's surgery was unacceptable, including keeping the pet with an unpaid bill and offering expensive solutions without solving the issue.
Mixed Reviews
One reviewer had a positive experience getting an appointment within a day of calling, but noted that the front staff can be short-staffed and stressed at times. Another reviewer appreciated the hospital's compassionate care during a difficult experience with their pet's passing.
Positive Reviews
A few reviewers praised the hospital's quality and compassionate care, with one reviewer giving a glowing recommendation after a successful surgery. Another reviewer appreciated the hospital's friendly and thorough veterinarians. One reviewer complimented the hospital's environment and staff, who were "great to talk with" about animal care.
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