At Downton Windows & Doors, we pride ourselves on being a family-owned and operated company with a commitment to providing exceptional service, quality, and value to our customers. Based in Kingston, Ontario, we have been serving the local community for over a decade, and our team of experienced professionals have been working in the window and door installation industry for even longer.
Our History
Roy, the founder of Downton Windows & Doors, has been working in the window and door industry since 1999. After years of honing his skills and building a reputation for quality and reliability, he decided to pursue his dream of building his own window and door business. In 2010, Downton Windows & Doors was born, and since then, we have been dedicated to providing top-notch service to our customers.
Our Mission
At Downton Windows & Doors, our mission is to provide a solution for all your window and door needs in a prompt, professional, and exceptional manner. We believe that every customer deserves personalized attention, and we strive to build long-term relationships with our clients. Whether you are looking for new construction, renovation, service, or repair, we are committed to working within your budget to provide a product or solution that meets your needs.
Our Services
At Downton Windows & Doors, we offer a wide range of services to meet your window and door needs. From residential to commercial environments, our team of experts can install and repair windows and doors with ease. Some of the services we offer include:
Residential Services
- Free estimates for all window, door, screen, and glass needs
- New vinyl windows installation, including Canadian-made Energy Star-rated options with a limited lifetime warranty
- Replacement of thermal pane units, including options such as clear glass, tinted glass, laminated glass, tempered glass, and low-E glass
- Screen repair and fabrication, including options for fibreglass, aluminum, pet-proof, and no-see-um screens
- New entry doors, patio door systems, and garden door installation
- Repair and service to existing windows and doors, including window cranks and locks, sash balances, door handle and hinges, weather stripping, door sweeps, deadbolts, tracks, handles, and wheels
Commercial Services
- Installation and repair of commercial-grade windows and doors
- Maintenance and repair of existing commercial windows and doors
- Custom solutions for commercial clients, including options for energy-efficient and security-conscious installations
Why Choose Us?
At Downton Windows & Doors, we pride ourselves on our commitment to quality, reliability, and customer service. Some of the reasons why you should choose us include:
- Our team of experienced professionals with over 20 years of combined experience in the industry
- Our commitment to working within your budget to provide a solution that meets your needs
- Our rigorous quality control process, ensuring that every installation is done to the highest standards
- Our AAADM certification, guaranteeing a high level of professionalism and expertise
- Our fully insured and WSIB-compliant business, providing peace of mind for our customers
What Our Customers Say
"We have completed several projects at my home, and it is a pleasure to work with Roy and his team. Roy is very reliable and will provide an estimate without delay. Rates are very competitive. Work is always completed in a timely manner. The quality of work is impressive. Service is provided with a smile. Any follow-up work is promptly done. I highly recommend this company." - Susan S.
Disappointing Experience
Downton Windows & Doors' quote process was met with frustration and disappointment by one customer. The reviewer, Weller Ave, had an initial consultation and was left waiting for over a week for a quote, only to be told that the company didn't want to do the job in the desired manner.
Excellent Customer Service and Workmanship
On the other hand, the majority of reviewers had an overwhelmingly positive experience with Downton Windows & Doors. Multiple customers praised the company's professionalism, flexibility, and excellent workmanship. From installing new windows to replacement doors, the company's team was consistently described as polite, communicative, and thorough in their work. The reviewers appreciated the attention to detail and the high standard of the finished product.
Recurring Themes
Some common themes emerged across the reviews, including the importance of clear communication, flexibility in scheduling, and exceptional work ethic. The company's ability to resolve unexpected issues and provide a high-quality end product received particular praise. Many reviewers mentioned that they would highly recommend Downton Windows & Doors to friends and family, highlighting the company's commitment to customer satisfaction.
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