At Great Western Bicycle Company, we have been proudly serving the Canadian bicycle industry for over 25 years. As one of the premier distributors of European and North American bicycle products, we have established ourselves as a trusted and reliable partner for Independent Bike Dealers (IBD's) across Canada. Our mission is to provide exceptional service and products to every customer, every time.
Our Story
Our journey began in 1995, when we set out to import and distribute exceptional bicycle products to the Canadian market. Over the years, we have carefully curated a portfolio of brands that share our commitment to quality, innovation, and customer satisfaction. Today, we are proud to represent some of the most respected names in the industry, and we take great pride in our ability to bring these products to Canadian cyclists.
Our Approach
At Great Western Bicycle Company, we believe that the key to our success lies in our focus on delivering exceptional service to every customer, every time. Whether you are a seasoned cyclist or just starting out, we are committed to providing you with the knowledge, products, and support you need to get the most out of your ride. We achieve this through our extensive network of Independent Bike Dealers (IBD's) across Canada, who are dedicated to providing the best possible experience for their customers.
Our Services
We offer a wide range of services designed to meet the needs of our customers, whether you are a consumer or a business. For consumers, we provide the ability to purchase our products directly from our online retail outlet, as well as through our network of Independent Bike Dealers (IBD's) across Canada. For businesses, we offer competitive pricing, exceptional service, and a comprehensive range of bicycle products and accessories. Whether you are a small boutique store or a large chain operator, we are committed to providing you with the support and resources you need to succeed.
Our Brands
At Great Western Bicycle Company, we are proud to represent some of the most respected brands in the industry. Our portfolio includes a carefully curated selection of brands that share our commitment to quality, innovation, and customer satisfaction. Whether you are looking for road bikes, mountain bikes, or commuter bikes, we have the products and expertise to help you find the perfect ride.
Our Team
At Great Western Bicycle Company, our team is dedicated to providing exceptional service and support to every customer, every time. Our team of experts has years of experience in the bicycle industry, and we are passionate about helping our customers find the right products and accessories for their needs. Whether you have a question about a specific product, or you need help finding the right bike for your riding style, we are here to help.
Our Commitment
At Great Western Bicycle Company, we are committed to delivering exceptional service and products to every customer, every time. We believe that building strong relationships with our customers is key to our success, and we are dedicated to providing the support and resources you need to get the most out of your ride. Whether you are a seasoned cyclist or just starting out, we are here to help you every step of the way.
Disappointing Experiences
Several reviewers had a negative experience with this company. Despite attempts to contact them, responses were either unreturned or received eventually, leading to frustration and disappointment. Issues included receiving the wrong item, poor communication, and a lack of resolution to replace a faulty product.
Positive Experiences
However, some reviewers had a positive experience. Both Brian and Andrew mentioned receiving excellent and rapid service, with Brian specifically noting a hassle-free warranty exchange and Andrew praising the friendly and efficient service.
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