We exceed your expectations, one tire at a time.
At Essential Auto Service, we take pride in being Waterloo's trusted source for quality auto repairs and exceptional customer service. With over 26 years of experience, our team of expert auto technicians has built a reputation for providing top-notch service and high-quality workmanship at a fair price.
Our Services
Our comprehensive range of services is designed to cater to all your automotive needs. From routine maintenance like oil changes, tire rotation, and brake pad replacements to complex repairs like computer diagnostics, steering and suspension, and exhaust repairs, we've got you covered. Our experienced technicians are also trained to work on all brands and models, ensuring that your vehicle is in good hands. Additionally, we offer exclusive corporate fleet maintenance services, designed to minimize vehicle downtime and ensure your fleet is always on the road.
Our Team
Our team is what sets us apart. Rich G., our founder, started the business in 1999 with a vision to provide excellence, fair prices, and honesty. Over the years, our team has grown to include John H., our trusted manager, Gillian K., our friendly service advisor, Will M. and Mike S., our licensed technicians, and Josh R., our apprentice. Together, we strive to provide exceptional customer service and ensure that your vehicle is serviced to the highest standards.
Our Commitment
At Essential Auto Service, we're committed to providing a comprehensive approach to vehicle maintenance. We believe that your safety and the safety of your passengers is paramount, which is why we offer a FREE courtesy inspection with each appointment. Our goal is to always provide great service and high-quality workmanship at a fair price. We're proud to be Waterloo's trusted car repair center, and we look forward to serving you.
Trustworthy Auto Repairs
Essential Auto has an impressive reputation among its customers, with a perfect 5-star rating across multiple reviews. The team, led by John and Jody, provides honest repairs and uses high-quality parts. They take the time to explain service needs in detail and offer transparent reports. Customers praise their friendly and responsive staff, efficient services, and reasonable prices.
Services
Customers have had various services performed at Essential Auto, including oil changes, wheel alignments, general repairs, electrical repairs, transmission services, brake services, and body and trim work. The shop is known for its expertise in addressing various issues, from routine maintenance to more extensive repairs.
Communication
What sets Essential Auto apart is its exceptional communication with customers. Staff members take the time to explain issues, provide detailed reports, and answer questions. Customers appreciate the personalized service and feel valued as clients. Some reviewers even mention receiving progress pictures and reports, making them feel informed and comfortable with the work being done.
Testimonials
Many reviewers have raved about the shop's service, citing reliability, professionalism, and expertise. They praise the staff's politeness, responsiveness, and willingness to go the extra mile. Some reviewers have even mentioned returning to the shop for future repairs and maintenance due to their positive experiences.
One Dissatisfied Customer
However, one reviewer had a disappointing experience at Essential Auto. The reviewer claimed that the shop broke a motor fan housing while servicing their car, leading to an unexpected and costly repair. The reviewer felt that the shop lacked expertise and transparency, and they regretted taking their car there.
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