At Waterdown Collision, we have been providing top-notch customer service and collision repair services since 1974. Our family-run business was founded by Domenic and Margaret DiFelice, and today, it is proudly owned and operated by Max DiFelice and his highly-qualified team. We are committed to continuing the legacy of excellence and customer satisfaction that has defined our business for over four decades.
As a CAA Approved Collision Centre and I-CAR "Gold Class" Rated Facility, we have earned a reputation for quality work and exceptional customer service. Our team of certified technicians are dedicated to providing the best possible repair services using the latest technology and techniques. We pride ourselves on being a manufacturer certified repair facility, meaning we have the training and equipment to repair your vehicle to the original manufacturer's specifications.
Our Services
At Waterdown Collision, we offer a complete range of collision repair services to meet all your needs. From minor dents and scratches to major collision repairs and rebuilds, we've got you covered. Our services include:
- Complete Collision Repair Services: Our team of certified technicians has the training and expertise to handle all types of collision repairs. From frame straightening and panel replacement to painting and detailing, we will restore your vehicle to its pre-accident condition.
- Rental Cars: We understand that being without a vehicle can be a major inconvenience. That's why we offer on-site rental cars to keep you on the road while your vehicle is being repaired.
- Complimentary Customer Shuttle: We offer a complimentary customer shuttle service to make it easy for you to get where you need to go while your vehicle is being repaired.
- Complimentary Vehicle Detailing After Repair: At Waterdown Collision, we go the extra mile to ensure your satisfaction. That's why we offer complimentary vehicle detailing after every repair.
- Lifetime Warranty: We stand behind our work and offer a lifetime warranty on all repairs.
- Platinum Customer Experience: We are committed to providing 100% customer satisfaction and strive to exceed your expectations at every turn. From our dedicated and highly trained team to our state-of-the-art facility, we are confident that you will be impressed with the Waterdown Collision difference.
Our Commitment to Quality and Safety
At Waterdown Collision, we take the safety of our customers seriously. We use only the highest quality parts and materials to ensure that every repair meets or exceeds manufacturer specifications. We follow all industry guidelines and best practices to ensure that every repair is safe and durable.
Our Community Involvement
At Waterdown Collision, we believe in giving back to our community. We are proud to support local charities and organizations, including Cystic Fibrosis Canada. We are committed to being a responsible corporate citizen and making a positive impact in the communities we serve.
Our Awards and Accolades
We are proud to have earned numerous awards for our customer service and repair work. We have won the Reader's Choice "Best Collision Repair Shop" for 14 years running. We are committed to continuing to strive for 100% customer satisfaction and providing the best possible service to our customers.
Contact Us
If you are in need of collision repair services, look no further than Waterdown Collision. Our team of certified technicians is standing by to provide the highest quality repairs and exceptional customer service. Contact us today to schedule an appointment or to learn more about our services.
Exceptional Service from Waterdown Collision
The reviews provide an overwhelmingly positive reception from multiple customers who have had their vehicles repaired at Waterdown Collision. The common threads throughout the reviews emphasize the exceptional service, professionalism, and quality of work provided by the team at Waterdown Collision.
Fair Pricing and Communication
Several customers commend the shop for providing fair and transparent pricing, with quotes that are often lower than expected. They also appreciate the shop's clear communication throughout the repair process, including updates on the status of their vehicle and any changes to the original estimate.
Attention to Detail and Quality Work
Many reviewers highlight the attention to detail demonstrated by the team at Waterdown Collision, showcasing a commitment to producing high-quality work. This is evident in the numerous comments about the shop's ability to restore their vehicles to their original condition, with some customers even mentioning that their vehicles looked better after the repairs than they did before the incident.
Personable and Professional Staff
The positive reviews also praise the shop's staff for their friendliness, professionalism, and willingness to go above and beyond to ensure customer satisfaction. Several reviewers mention specific staff members, including Christian and Max, who are credited with providing exceptional service.
Prompt Service and Competitive Pricing
Additional highlights include the shop's prompt service, with some customers mentioning that their vehicles were completed ahead of schedule or received earlier than expected. Several reviewers also appreciate the competitive pricing, with some noting that the final cost was lower than the original estimate.
Consistent Satisfaction
Throughout the reviews, there is a consistent theme of customer satisfaction, with many reviewers expressing their intention to return to Waterdown Collision for any future repair needs. This level of loyalty and trust is a testament to the shop's commitment to delivering exceptional service and quality work.
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