Warmth for your home, comfort for your soul
At our fireplace store, we're passionate about providing our customers with the highest quality fireplaces, stoves, and accessories to enhance their homes. Our team of experts has years of experience in the industry, and we strive to deliver exceptional service, guidance, and support to ensure that our customers find the perfect fireplace solution for their needs.
Our Services
We offer a wide range of services to cater to all your fireplace needs. Whether you're looking to install a new fireplace, maintain your existing one, or require repairs, we've got you covered. Our services include:
- Fireplace installation: Our team of certified technicians will ensure a safe and efficient installation of your new fireplace.
- Fireplace maintenance: Regular maintenance is essential to keep your fireplace running safely and efficiently. We offer routine cleaning, inspections, and repairs to prevent any issues.
- Fireplace repairs: If your fireplace is not functioning properly, our experts will diagnose the problem and provide prompt repairs to get it up and running again.
- Fireplace accessories: We offer a variety of fireplace accessories, including chimineas, fire pits, and outdoor heating solutions, to enhance your outdoor living space.
Our Story
Our journey began with a simple vision: to provide top-notch fireplace solutions to homeowners in Surrey and Vancouver. Over the years, we've grown to become one of the leading fireplace stores in the region, thanks to our commitment to excellence, customer satisfaction, and community involvement. We're proud to have built a reputation for trust, reliability, and exceptional service.
Our Values
At our core, we value:
- Customer satisfaction: We strive to exceed our customers' expectations and deliver exceptional service.
- Quality: We only offer the highest quality products and services to ensure our customers' complete satisfaction.
- Integrity: We're committed to honesty, transparency, and fair business practices.
- Community: We're proud to be a part of the Surrey and Vancouver communities and strive to give back through local initiatives and charities.
Overall Experience
Fireplaces Unlimited has received an overwhelmingly positive response from its customers. Reviewers have praised the company's attention to service, knowledgeable sales staff, and expert installation teams.
Product Selection and Knowledge
Reviewers have commended the company's excellent selection of fireplaces, with sales staff able to guide customers in selecting the perfect product for their needs. Some reviewers have noted the staff's technical expertise, with one reviewer stating that the salesperson was "extremely knowledgeable" in their products.
Installation and Service
Many reviewers have praised the company's installation teams, describing them as professional, friendly, and helpful. Some reviewers have highlighted the team's creativity and patience in overcoming unique installation challenges. Reviewers have also praised the company's fast and efficient service, with one reviewer noting that the installation was "seamless and expertly done."
Customer Service
Reviewers have consistently praised the company's customer service, describing the staff as helpful, professional, and respectful. Some reviewers have noted the staff's patience and willingness to go above and beyond to ensure customer satisfaction.
Minor Issues and Complaints
One reviewer did experience some issues with their gas fireplace, which the company eventually resolved under warranty. Another reviewer felt that the company was slow to respond to their concerns, but ultimately was satisfied with the outcome.
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