Serving the Public and Regulating the Profession with Excellence
The Registered Insurance Brokers of Ontario (RIBO) is the self-regulatory body for insurance brokers in Ontario, established in 1981 to serve the public and regulate the profession. As a self-governing, self-supporting organization, RIBO regulates the licensing, professional competence, ethical conduct, and insurance-related financial obligations of all independent general insurance brokers in the province.
Our Mission
Our mission is to serve the public and regulate the profession. We are driven by our shared values of fairness, integrity, sensitivity, and knowledge. Our vision is to be a centre of progressive regulatory excellence for Ontario insurance brokers and the public they serve.
Services Offered
RIBO offers a wide range of services to its members, including licensing, professional development, and continuous education. We provide a comprehensive registration process for individuals and firms, ensuring that they meet the necessary qualification standards established by the Qualification and Registration Committee. Our continuing education program is designed to help registered individuals comply with annual continuing education requirements, ensuring that they stay up-to-date with industry developments and best practices.
Benefits
By becoming a member of RIBO, insurance brokers can benefit from a range of resources and services, including access to accredited courses, industry publications, and networking opportunities. Our member directory allows consumers to search for licensed insurance brokers in their area, providing them with confidence and peace of mind when making important insurance decisions.
Commitment to Excellence
At RIBO, we are committed to excellence in everything we do. We strive to provide exceptional service to our members and the public, while maintaining the highest standards of integrity, fairness, and sensitivity. Our goal is to be a centre of progressive regulatory excellence, and we are dedicated to achieving this vision through our mission and values.
Customer Reviews of RIBO
Complaints About Customer Service
Many customers have expressed frustration with the customer service provided by RIBO. They have reported difficulties in reaching a representative, receiving slow responses to their inquiries, and experiencing long wait times for their issues to be resolved. Some have also experienced unhelpful or unresponsive staff, leading to a negative overall experience.
Issues with Licensing and Exam Process
Several customers have encountered problems with the licensing and exam process through RIBO. They have reported receiving inadequate preparation materials, experiencing confusion about the exam process, and facing delays in receiving their licenses. Some have also expressed dissatisfaction with the limited options for paying exam fees and the lack of confirmation after submitting required documents.
Praise for Specific Staff Members
Despite the negative experiences reported by many customers, a few have had positive interactions with specific staff members, particularly Jessica. These customers have praised her hard work, dedication, and helpfulness in resolving their issues and making the licensing process smoother.
Overall Experience
Overall, the customer reviews of RIBO suggest that while there are some positive experiences, the majority of customers have had negative interactions with the organization. Common issues include poor customer service, difficulties with the licensing and exam process, and frustration with the organization's responsiveness to customer inquiries. While there are some staff members who have received praise, the overall perception of RIBO is negative.
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