Expert Spa and Pool Services for a Smooth Sailing Experience
For over 20 years, AquaServ has been a trusted name in hot tub and pool care for homeowners in Cambridge, Guelph, Kitchener-Waterloo, and surrounding areas. Our team of qualified technicians are dedicated to providing exceptional customer service and ensuring you get the most enjoyment from your aquatic investment.
Hot Tub Services
Our comprehensive hot tub services include:
- Full inspections and diagnoses: We identify and address any issues with your hot tub, including leaks, malfunctioning components, and water quality concerns.
- Complete repairs: From replacing faulty pumps and spa packs to repairing leaks and correcting heater problems, we can handle it all.
- Preventative maintenance: Regular servicing keeps your hot tub running smoothly and efficiently.
- Replacement parts: We stock a wide range of parts for most major hot tub brands.
Swim Spa Services
We offer dedicated swim spa care, including:
- Installation and maintenance: We handle the complete installation process, ensuring a seamless and enjoyable experience.
- Professional cleaning and sanitation: We maintain optimal water quality with regular cleaning and balancing chemicals.
- Full repair services: We repair any issues with your swim spa, including circulation problems, filter malfunctions, and heating problems.
Pool Services
Our pool expertise includes:
- Water maintenance: We test and treat your pool water to ensure perfect balance and clarity.
- Pool cleaning: We remove debris, vacuum the floor, and skim the surface for a sparkling pool.
- Pool repair and renovation: We address pool leaks, plaster repairs, and tile replacements.
Additional Services
- Refurbished hot tubs: We offer a selection of meticulously restored hot tubs in excellent condition.
- Replacement parts: We have in-stock parts for most major hot tub and pool brands.
- Delivery and moving: We can deliver and set up your new hot tub or relocate your existing one.
Why Choose AquaServ?
- Experienced and certified technicians
- Comprehensive services tailored to your needs
- Quality parts and equipment
- Affordable and competitive pricing
- Responsive customer service and dedicated support
Service Quality
The general trend of the reviews indicates that the service quality of AquaServe varies greatly, with some customers having excellent experiences and others facing significant issues.
Positive Comments
AquaServe technicians were often praised for their thoroughness, knowledge, and professionalism, as demonstrated by reviews from Andy V., Jack M., and Michael Onotsky. These customers appreciated the prompt responses and follow-through on appointments, as well as the fairness and competitiveness of the company's pricing.
Negative Comments
On the other hand, several customers encountered significant issues with AquaServe's service, including difficulties in getting in touch with the company, unprofessional behavior by technicians, and poor communication. Reviews from Jakoba Kobie Wilbur, Heather Galt, Shawn Yager, Buster Juno, and Sherryl Petricevic highlight these concerns.
Technical Issues and Communication Breakdowns
Some customers reported issues with AquaServe's ability to address technical problems, such as leak repairs, sensor failures, and refurbished pump installations. Others experienced difficulties in getting in touch with the company, including lengthy wait times and unreturned calls or messages.
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