Compassionate Care for a Healthier Tomorrow
At Spectrum Health, we are dedicated to providing comprehensive primary medical care to our patients. Our team of skilled healthcare professionals is committed to delivering high-quality care that addresses the unique needs of each patient. Our clinic is designed to provide a calming and welcoming environment, where patients feel comfortable and at ease.
Our Mission
Our mission at Spectrum Health is to provide exceptional healthcare services to our patients, while demonstrating compassion, empathy, and understanding. We strive to build strong relationships with our patients, fostering trust and respect. Our team of healthcare professionals is committed to staying up-to-date with the latest medical advancements and best practices, ensuring that our patients receive the best possible care.
Our Services
At Spectrum Health, we offer a range of services to cater to the diverse needs of our patients. Our services include:
- Comprehensive primary medical care, including routine check-ups, vaccinations, and chronic disease management
- Expertise in the management of HIV/AIDS, including medication management and counseling
- Cryotherapy with liquid nitrogen for hand warts and other benign skin lesions
- Prescription refills for medication, including controlled substances
- Medical certifications and forms for school, work, or insurance purposes
- Medical exams for driver's licenses, sports, and other activities
- Cosmetic services, such as skin excision and liquid nitrogen treatments
Policies and Services Not Covered by MSP
At Spectrum Health, we understand that not all medical services are covered by the Medical Services Plan (MSP). We provide some services free of charge to our patients, including cryotherapy with liquid nitrogen for hand warts and other benign skin lesions, and phone requests for medication refills from pharmacies. Other services not covered by MSP will be charged to the patient directly, payable in cash or cheque.
Prescription Refills
At Spectrum Health, we understand the importance of timely medication refills. We offer prescription refills for patients under certain circumstances. For regular medications taken at a stable dose, a refill may be provided over the phone, pending 24-hour notice. However, certain medications, including controlled substances and medications requiring triplicate prescription pads, must be obtained in person with a physician.
Missed and Cancelled Appointments
We understand that unforeseen circumstances may lead to missed or cancelled appointments. As a courtesy, we do not charge for cancelled appointments. However, we kindly request that patients provide at least 24-hour notice for cancelled appointments to allow for another patient to be seen.
Our Team
At Spectrum Health, we pride ourselves on our exceptional team of healthcare professionals. Our doctors and medical staff are dedicated to providing high-quality care, with a focus on patient-centered care and empathetic communication. Our team includes:
- Dr. Joss J. De Wet, Family Doctor, University of Pretoria Graduate
- Dr. Fraser Norrie, Family Doctor, Winnipeg Native
Contact Us
If you have any questions or concerns regarding our services or policies, please do not hesitate to contact us.
Office Experience
Patients have reported frustrating experiences with appointment scheduling, including inconsistent appointment times, misplaced appointment cards, and the need to babysit the process to prevent errors.
Staff Performance
Some patients have praised their doctors, such as Dr. Carol Murphy and Dr. Wasserfall, describing them as great physicians. However, others have reported negative experiences with certain doctors, citing issues with prescription and bloodwork management, and a lack of respect and care towards patients.
Wait Times and Accessibility
Patients have complained about long wait times, with some reporting waits of 3-4 weeks for a short appointment. Others have expressed frustration about the difficulty of seeing their own doctor, with some being forced to see locum doctors who are not familiar with their file.
Government Funding and Clinic Performance
Some patients have criticized the clinic for prioritizing government funding over providing adequate care to patients, with one reviewer describing the clinic as taking "easy money" without putting in the necessary effort to provide quality care.
Positive Experiences
Some patients have reported positive experiences with the clinic, praising the care and service received from certain doctors and staff members.
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