TAPS Bath is one of the longest-standing bathroom and kitchen stores in Toronto and the GTA, offering the largest selection of on-trend, high-quality, and diverse bathroom and kitchen fixtures. With over 35 years of overseeing home renovations, TAPS Co-Founder, Alan Bloch, upholds the stores' standards to exceed customer expectations and enhance the design experience. Whether you are a contractor, interior designer, or a homeowner, TAPS showroom consultants are here to make you feel confident.
Our History
Since opening its doors in 1984, TAPS has endeavored to be the first to market for the newest finishes, styles, textures, and designs from top manufacturers in kitchen and bath fixtures. Our seasoned and knowledgeable consultants, some with over 30 years' experience at TAPS, are not only committed to the high-quality kitchen and bathroom products we sell but to the customer service they offer. You can rely on TAPS consultants for not only design advice but technical skills to help you bring your dream kitchen or bathroom to life.
The TAPS Difference
At TAPS, our kitchen and bath consultants are here for you every step of the way. Our job is not finished once you walk out the door with your kitchen sink or bathroom fixture. Comprehensive after-sales service is part of the TAPS experience. If there's a question during installation or even years down the line, you can rely on your TAPS consultant to be accessible. We pride ourselves on the relationships we build with our customers, trades, and designers.
Our Services
TAPS showroom consultants are dedicated to providing exceptional customer service and are always ready to help you determine what products are compatible with your design ideas. From bathroom fixtures, kitchen fixtures, and plumbing supplies to kitchen accessories, TAPS has everything you need to bring your design ideas to life. With our large selection of products and knowledgeable consultants, TAPS supports our customers through every stage of their projects.
Visit Us
Visit our TAPS Mississauga bath and kitchen showroom or our TAPS Toronto bath and kitchen showroom to experience the TAPS difference. From our consultants dedicated to customer service to our knowledge on the latest products, designs, and quality standards, TAPS supports our customers through every stage of their projects.
Overall Experience
The reviews highlight a mixed bag of experiences at Taps, with customers expressing disappointment and frustration with the customer service, while others praise the quality of the products and the knowledge of the sales team.
Customer Service
The majority of reviewers expressed dissatisfaction with the customer service, describing it as "horrible", "terrible", "mediocre", and "rude". Some staff members were seen as elitist, unhelpful, and unempathetic, with customers feeling ignored or belittled. Others mentioned waiting for long periods of time to be attended to, only to receive incorrect information or no help at all.
Products and Sales Team
On the other hand, many reviewers praised the quality of the products, describing them as "high-end" and "fantastic". Some salespeople were mentioned as being extremely knowledgeable and helpful, with one reviewer stating that the sales team is "outstanding and professional". The showroom was also commended for being well-maintained and stocked with popular items.
Recommendations
Some reviewers would not recommend Taps due to their poor customer service experience, while others highly recommend the store due to the quality of the products and the knowledge of the sales team.
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