Best value for your benefits dollar
Welcome to Coughlin & Associates Ltd., a leading group benefits consultancy and third-party administrator (TPA) in Canada. With over six decades of experience, we have established ourselves as a trusted partner for thousands of Canadians belonging to more than 150 different organizations and companies. Our clients rely on us to design and administer their medical, dental, group life insurance, disability, pension, and other benefits.
Best Value for Your Benefits Dollar
At Coughlin & Associates Ltd., we are committed to providing convenient, efficient, and flexible benefits consulting and third-party administration services tailored to your needs. We understand the importance of delivering the best value for your benefits dollar, and we strive to help you maximize your benefits while minimizing costs.
Our Services
We offer a comprehensive suite of services to help you manage your group benefits and pension plans. Our services include:
- Benefits Consulting Services: We provide your organization with the most effective benefits or pension plans for your members or employees. Our team of experts will work closely with you to understand your unique needs and goals, and develop a customized plan that aligns with your budget and objectives.
- Group Administration: We make group administration easy by developing and managing group benefits, pension, and voluntary life plans for both single employer and multi-employer groups. Our team will handle all the administrative tasks, from enrollment to claims processing, so you can focus on running your business.
- Claims Administration and Processing: We offer industry-leading claims adjudication services in the processing of dental, medical, life insurance, and short and long-term disability claims. Our team uses the latest technology and processes to ensure claims are processed efficiently and accurately, reducing the burden on your organization and your members.
- Individual Financial Services: We offer complimentary financial counselling to our clients' individual members and employees. Our team of experienced financial advisors can help your members and employees make informed decisions about their finances, from retirement planning to investment strategies.
A Trusted Partner for Over 60 Years
Established in 1958, Coughlin & Associates Ltd. has grown to become a leading group benefits consultancy and third-party administrator in Canada. Our long-standing reputation as a trusted partner is built on a foundation of Service Beyond Expectations in everything we do. We take pride in delivering exceptional service and customized solutions that meet the unique needs of our clients and their members.
Take a moment to explore our services and learn more about how we can help you manage your group benefits and pension plans. Contact us today to schedule a consultation and learn more about how Coughlin & Associates Ltd. can help you achieve your goals.
Insurance Coverage and Claims
The majority of reviewers had negative experiences with Coughlin's insurance coverage and claims processing. Many users reported delayed or rejected claims, with some claims taking up to 30 days or longer to be processed. Some reviewers mentioned that they were asked for additional documentation, such as medical records, despite already providing prescriptions. Others experienced difficulties in getting their pension claims transferred to new institutions.
Customer Service
Several reviewers expressed frustration with Coughlin's customer service, citing difficulties in getting in touch with representatives, being cut off during calls, and receiving no response to emails. Some reviewers mentioned that the company's staff were kind and apologetic, but ultimately unable to resolve their issues.
Operations and Efficiency
Reviewers criticized Coughlin's operations, citing staff shortages, inefficient processes, and a lack of modernization (e.g., not accepting digital document uploads). Some reviewers noted that the company's policies and procedures were outdated and caused unnecessary delays.
RRSP and Pension Concerns
Some reviewers expressed concerns about Coughlin's management of RRSPs and pensions, citing losses and difficulties in transferring funds. One reviewer reported earning zero gains despite 19 years of contributions.
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